Done ITIL certification, Completed software testing automation, Work on AD and assist issues with all kind of software
Sabarathinam RM
Chennai
Summary
Friendly Help Desk Technician with years quickly and effectively resolving customers' technical issues. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Competent well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization.
Energetic ready to undertake challenging technical support triage duties in demanding environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior IS Helpdesk Technician
Trimble
Chennai
08.2019 - Current
- Working as internal IT support
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided on-call support for critical issues related to [Software].
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Coordinated with vendors for obtaining appropriate licenses required for deploying applications through SCCM.
- Deployed Windows operating system images using SCCM OS Deployment feature.
- Provided technical assistance to end users on Active Directory related queries or incidents.
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
- Managed Active Directory user accounts, groups, and computer objects.
- Designed, configured and tested computer hardware and operating system software.
- Diagnosed, troubleshot and resolved hardware and system problems.
Technical Support Engineer
CSS corp
Chennai
09.2018 - 07.2019
- Worked as technical support engineer on CSS corp.
- Where we use to provide support to network support to a product called Netgear.
- Which is completely modem and router.
- On call and remote support customer's based on US
- Used to file logs on salesforce.
- Also we had other home networking devices support like printer, security camera
- Configuring devices and extending the network connections within the home.
Education
High School Diploma -
Sri Balaji Polytechnic
Chennai01-2013
Bachelor of Engineering CSE - Computer Science
Sri Ramanujar Engg College
ChennaiSri Aurobindo Vidyala
NeyveliSkills
- Support Ticket System Management JIRA
- Network Infrastructure Monitoring
- Remote System Analysis
- IT Service Management (ITSM) Oversight
- SCCM management
- Active directory
- Azure fundamentals
- Software diagnosis
- Application support
Software
Certification
ITIL
Software testing automation
Timeline
Senior IS Helpdesk Technician
Trimble
08.2019 - Current
Technical Support Engineer
CSS corp
09.2018 - 07.2019
High School Diploma -
Sri Balaji Polytechnic
Bachelor of Engineering CSE - Computer Science
Sri Ramanujar Engg College
Sri Aurobindo Vidyala
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