SABBA PARVEEN
Kolkata
Summary
Results-driven Senior Consultant with 9+ years of IT experience across PMO governance, Agile delivery, and infrastructure support. Expert in ServiceNow, Azure DevOps, and Power BI dashboard creation for executive reporting and governance tracking. Proven ability to improve sprint visibility, manage RAID logs, and strengthen stakeholder transparency.
Overview
11
11
years of professional experience
2
2
Certification
1
1
Certified AI Driven Professional
Work History
Senior Consultant – PMO & Agile Delivery
Capgemini Technology Services
02.2020 - Current
- Supported enterprise PMO governance including reporting, compliance, and delivery monitoring.
- Created and maintained RAID logs (Risks, Assumptions, Issues, Dependencies).
- Developed Power BI dashboards for sprint tracking, risk heatmaps, and executive KPIs.
- Tracked sprint metrics and release timelines using Azure DevOps.
- Managed incidents and change requests in ServiceNow ensuring SLA adherence.
- Facilitated Scrum ceremonies including Sprint Planning, Reviews, and Retrospectives.
Education
Bachelor of Science - Information Technology
NIIT
Siliguri, India07-2014
Skills
- PMO Governance & Compliance
- Agile & Scrum Facilitation
- RAID Log Management
- Stakeholder & Executive Reporting
- Power BI Dashboard Development
- Azure DevOps Sprint Tracking
- ServiceNow Incident & Change Management
- ITIL Framework
Accomplishments
- Created Knowledge Articles to help the team of 30 members to be able to resolve issue and meet their KPI's
- Coordinated with Team of 15 members to track benefit realization after the automation was developed and deployed in multiple accounts within Capgemini
- Track license renewal of Bots to ensure smooth functioning and success story for the project
Certification
- EMC Information & Storage Technologies – Professional Level
- CSM – Certified Scrum Master
- SAFe Certified Scrum Master
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Senior Consultant – PMO & Agile Delivery
Capgemini Technology Services
02.2020 - Current
Bachelor of Science - Information Technology
NIIT