SABEEH ASAD GAZI

OBJECTIVE: To obtain a managerial position with a forward-looking organization that enables me to utilize my professional expertise and ability to interact with the business community. KEY SKILLS: Understanding the job profile and putting in maximum efforts to complete the tasks with efficiency. Hands-on knowledge on using different modules; i.e., sales force, pennant, Siebel and Slash RTC, and outbound dialer management. Analytical, Customer-focused, target-oriented, a professional possessing strong communication, process, and people management skills. Self-driven, optimistic by nature, and has rich experience in Call Center Management & Service Delivery. Banking operations for Bajaj Finance/Axis bank like sales, collections customer service, back-office operations & hardcore tele sales for credit cards home loans, and loans against property. End to end Account management for major Cement Clients with 150+direct reporting staff members.

Summary: Total 17 years of experience in Call Centre Management & Service Delivery Drive Projects to improve efficiencies and contribute to organizational projects Rich experience in handling & setting up Pilot Businesses (Tata Motors, Tata Capital, NIA, Piaggio, MKCL, Voltas, Ginger) for the organization. Develop an effective communication system between Contact Centre, Client, Complaints, Ops and other units to ensure maximum service to customers. Successfully completed cost reduction projects in Operations (Six Sigma) Streamline Hiring, Process SOPs, Business Requirements/Operational policies Successfully completed Different Development Programs Hardcore tele Sales for different banking products. Lead data management ensuring max conversion ratios of different lead sources.

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Experienced account Manager with over 18 years of experience in contact center and health care . Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Other Activities: , Completed medical transcription from Mapro-Transoft. Completed PIBS (Partnership in business success) program in TCS 2017. Green belt certified in 2018 in TCS.

• MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.

[Six Sigma Green belt], [TCS] - [2018]