Sabeel Ahmed BASHEER
Chennai
Summary
BCA graduate with 8 years of experience in customer service across health insurance, vehicle insurance, and logistics. Passionate about the logistics industry and eager to build a career in Singapore, leveraging my expertise in shipment coordination, operations, and customer support. Looking to contribute to a dynamic logistics organization and achieve growth in Singapore’s hub-and-spoke logistics ecosystem.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Blue Dart Express Limited
Chennai
02.2023 - Current
- Managed customer inquiries via email and phone, ensuring timely resolution of shipping and delivery issues.
- Coordinated with operations, warehouse, and internal teams to support smooth end-to-end logistics.
- Analyzed and improved customer service workflows to enhance client satisfaction and service efficiency.
- Trained, guided, and mentored new team members to strengthen team performance and service quality.
Senior Officer Customer Service
Chola Ms General Insurance Company
Chennai
02.2021 - 09.2022
- Managed inbound customer service calls for claim intimation and status inquiries, ensuring timely and effective resolution of issues.
- Provided accurate information to customers, addressing escalations and queries to maintain high levels of customer satisfaction.
- Maintained comprehensive daily reports to track team performance and progress, reporting key metrics to the manager.
- Conducted outbound calls to customers for claim verification, contributing to the integrity and accuracy of the claim process.
- Streamlined the reimbursement claim process, facilitating quick settlements and enhancing customer experience.
Customer Care Executive
Star Health and Allied Insurance Co Ltd
Chennai
01.2016 - 11.2018
- Assisted customers with cashless hospitalization procedures by coordinating with hospitals and internal claim teams.
- Guided policyholders on documentation requirements for claim processing, ensuring faster turnaround time.
- Monitored pending claims and follow-ups with surveyors, hospitals, and backend teams to ensure timely closure.
- Prepared and maintained daily call reports to track inquiries, escalations, and resolutions.
Education
Bachelor of Computer Applications - Computer Science
ISLAMIAH COLLECGE
Vaniyambadi04-2015
Skills
- Computer literate
- Microsoft Office
- Outlook email
- Customer Support
- Relationship Management
- Clear communication
- Effective communication
- Team player
- Ability to work independently
- Key Account Management
Timeline
Customer Service Executive
Blue Dart Express Limited
02.2023 - Current
Senior Officer Customer Service
Chola Ms General Insurance Company
02.2021 - 09.2022
Customer Care Executive
Star Health and Allied Insurance Co Ltd
01.2016 - 11.2018
Bachelor of Computer Applications - Computer Science
ISLAMIAH COLLECGE
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