J. SYED SABEER
Technical Support Engineer
Chennai , Tamil Nadu, India
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
4
4
Language
Work History
Customer support Analyst I
PDI Technologies
Chennai, Tamil nadu
05.2022 - Current
- • Daily troubleshooting of PDI application issues on desktops and laptops, covering hardware and software problems.
• Proficient in root-cause analysis, escalating issues through chat and remote assistance when needed.
• Supported team members, resulting in 5% decrease in reported issues, using company's knowledge base.
• Developed and managed customer knowledge base for efficient issue resolution.
• Conducted prompt research into client issues, offering recommendations and action plans for customer satisfaction.
• Addressed both functional and technical errors, delivered application updates, and set up remote desktop connections.
• Engaged in basic Network Administration tasks, including new user installations, login troubleshooting, password resets, and Active Directory user account creation.
• Managed antivirus software to ensure data security.
• Crafted professional responses to customer questions via email and web chat.
• Utilized task management and ticketing systems for receiving, managing, and closing support requests.
• Addressed broad spectrum of technical issues spanning multiple systems and applications for customers and end-users across various USA time zones.
• Tracked changing software and technologies with potential to impact customer requirements
Support Engineer
K7 Computing Private Ltd (K7 Antivirus)
Chennai, Tamil Nadu
11.2020 - 05.2022
- • Logged customer interactions proficiently in Microsoft Dynamics 365, escalating cases to relevant departments with detailed observations and records.
• Provided technical support to both K7 consumer and K7 enterprise users through calls, chats, and email.
• Remotely installed, configured, and troubleshooted antivirus applications, ensuring alignment with customer requirements.
• Conducted training sessions for new joiners on User Acceptance Testing (UAT).
• Communicated with clients to verify roots and causes of computer problems.
• Implemented technical solutions to resolve customer issues and enhance satisfaction.
• Utilized remote access to connect to clients' computers for installation of K7 applications.
• Conducted testing of new software and hardware before deployment.
Customer Support Executive
LYNK Logistics
Chennai, Tamil nadu
09.2019 - 05.2020
- • Offered information to customers and drivers on trip fares, vehicle availability, login hours, and incentive schemes.
• Investigated customer complaints, identified root causes, and provided effective solutions to enhance satisfaction.
• Monitored customer and driver accounts for accuracy, resolving discrepancies to ensure high satisfaction levels.
• Conducted surveys to gauge customer opinions on products and services.
• Implemented and enhanced customer service training processes.
• Quickly investigated and resolved customer inquiries and complaints.
• Established and maintained detailed database to support promotional sales initiatives.
Multi Skill Technician
Xecute HR Solutions Pvt Ltd
Chennai
02.2018 - 07.2019
- • Managed electrical data, checklists, and materials inward/outward processes.
• Generated daily, monthly, and yearly service reports.
• Completed job reports promptly after service calls.
• Conducted troubleshooting and diagnosis for malfunctioning equipment.
• Tracked and documented parts and labor costs for each service call.
Education
Diploma in Computer Science Engineering -
AMS Polytechnic College
Chennai, Tamil Nadu 07.2013 - 2016.04
Secondary School Leaving Certificate - undefined
Princess Matriculation Higher Secondary School
Chennai, Tamil Nadu 06.2011 - 2012.04
Skills
Desktop & Application Support
undefinedStrengths
· Think critically and creatively to identify and resolve technical problems.
· Quick Learner & Multi-tasking
Hobbies
· Travelling
· Listening Music
· Playing Chess & Carrom
Personal Information
- Religion: Islam
- Passport Number: P-1609667
- Passport Date Of Issue: 07/05/2016
- Passport Expiry Date: 07/04/2026
- Passport Place Of Issue: Chennai
- Father's Name: Syed Jabeer
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Declaration
I affirm that the information provided in this CV is accurate to the best of my knowledge. I authorize verification of these details for employment consideration.
Timeline
Customer support Analyst I
PDI Technologies
05.2022 - Current
Support Engineer
K7 Computing Private Ltd (K7 Antivirus)
11.2020 - 05.2022
Customer Support Executive
LYNK Logistics
09.2019 - 05.2020
Multi Skill Technician
Xecute HR Solutions Pvt Ltd
02.2018 - 07.2019
Diploma in Computer Science Engineering -
AMS Polytechnic College
07.2013 - 2016.04
Secondary School Leaving Certificate - undefined
Princess Matriculation Higher Secondary School
06.2011 - 2012.04
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