Fresher
Sabhastin Sharath Kumar
BPO Non-voice Retention
Bengaluru
Summary
Dynamic professional with a proven track record in cultivating strong communication and problem-solving skills in a fast-paced customer service environment. Expertise in building and nurturing positive client relationships, ensuring high levels of customer satisfaction, and effectively resolving conflicts. Eager to transition into a new field to leverage these skills for enhanced success and improved client engagement. Committed to delivering exceptional results and contributing to team objectives through a proactive, solution-oriented approach.
Overview
1
1
year of professional experience
3
3
Certifications
1
1
Language
Work History
Retention Agent
BPO
09.2025 - Current
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Increased client retention rates through personalized service and relationship building.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Provided support during peak hours, reducing wait times for callers seeking assistance or information.
- Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
- Improved communication within the team for better collaboration and problemsolving.
- Built constructive customer relationships to improve loyalty and recommendations.
AI Data Annotator
Adept
06.2025 - 08.2025
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Checked records for accuracy and completeness, and corrected errors.
Education
EEE
SV College of Engineering
Tirupati, India 04.2001 -
Intermediate - undefined
Board of Intermediate
01.2020
S.S.C - undefined
Board of Secondary Education
01.2017
Skills
Microsoft Excel (VLOOKUP)
Software
Certification
Participated in CRATE-2024 and presented a paper titled 'Centralized Regulation of Grid-Connected EV Charging Systems with Power Quality Improvement' at the 4th National Conference, VEMU Institute of Technology, April 2024.
Interests
IT Software testing
Timeline
Retention Agent
BPO
09.2025 - Current
AI Data Annotator
Adept
06.2025 - 08.2025
[Office Master] Training - [1-hour]
04-2025
Participated in CRATE-2024 and presented a paper titled 'Centralized Regulation of Grid-Connected EV Charging Systems with Power Quality Improvement' at the 4th National Conference, VEMU Institute of Technology, April 2024.
04-2024
Certified [AI-ML-DS], [BlackBuck Engineers] - [240hours]
04-2024
EEE
SV College of Engineering
04.2001 -
Intermediate - undefined
Board of Intermediate
S.S.C - undefined
Board of Secondary Education
Achievements & Extra-Curriculars
Volunteered in organizing TrustEvents Participated and won multiple prizes in school-level sports competitions
Reading books, Gym, Logical Puzzle solving
Read self-development and technology books to stay updated on industry trends.