Sabhya Shrivastav
Team Leader
Noida ,UP
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Big picture focus with excellence in communicating goals and vision to succeed. Utilized problem-solving and communication skills to drive success.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Team Leader
Tech Mahindra
04.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Escalation Agent
Ienergizer Pvt Ltd
11.2018 - 04.2023
- Assisted management in identifying key areas for process improvements, leading to increased efficiency and improved overall team performance.
- Contributed to departmental meetings by providing insights on recurring issues or areas needing improvement based on escalation case experiences.
- Maintained detailed records of all escalation cases, ensuring accurate reporting and data analysis for management review.
- Mentored junior agents by sharing best practices and strategies for navigating difficult customer interactions.
Customer Care Representative
Vertex Pvt Ltd
06.2015 - 08.2016
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor of Commerce -
Subharti University
Meerut 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
People management
Coaching
Team building
Timeline
Team Leader
Tech Mahindra
04.2023 - Current
Escalation Agent
Ienergizer Pvt Ltd
11.2018 - 04.2023
Customer Care Representative
Vertex Pvt Ltd
06.2015 - 08.2016
Bachelor of Commerce -
Subharti University
04.2001 -