To Increase the output of the organization by contributing the maximum in the company's efforts through learning and skills. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Designing the customized itineraries and booking all aspects for all over the world as per requirement
Catering the information of touring destination and plan out the package accordingly
Bridging the communication between TA and clients to avoid complaints
Making sure the services in Sync on tour coordination with local Agents
Answering questions and giving advice on Queries
Contracting of the suppliers for all verticals and settle down the agreement between the company
Making sure travel arrangements run smoothly and changing routes or arrangements as necessary
Assisting the on-tour Guest groundling to conduct a hassle-free holiday
Providing the best resolution of Travel Agents/Clients pre and on Tour.
Senior Executive-Operation (MICE & FIT)
Holiday Carnival ,Europe (DMC)
Designing the customized itineraries and booking all aspects for Europe as per requirement
Catering the information of touring destination and plan out the package accordingly
Bridging the communication between TA and clients to avoid complaints
Making sure the services in Sync on tour coordination with Europe Agents
Answering questions and giving advice on Queries
Making sure travel arrangements run smoothly and changing routes or arrangements as necessary
Assisting the on tour Guest to conduct a hassle free holiday
Providing the best resolution of Travel Agents/Clients pre and on Tour.
Executive Central Operations -Retail & Channel(Domestic)
FCM Travel Solution India (Pvt) Ltd
Work closely with the travel agencies to produce productivity
Responding to and coordinating all clients & corporates for better services
Accustomed to handling sensitive, confidential records
Flexible and versatile - able to maintain a positive attitude under pressure
Under general supervision, Signs contract administration and customer service to travel agencies & Clients
Builds strong relationships with customers
Handling Hotel Reservation, Flight Booking, Tour Packages & Conferences
Creates new accounts and acts as the main point of contact to customers and to address questions related customer service issues providing assistance via phone or Written Communication
Contracting of the suppliers for all verticals and settle down the agreement between the company
To Design an itinerary for all the esteemed corporate clients and all FIT Bookings hotels and quotation in time
To Maintain the MIS of Sales other operations, work on Daily and Monthly Basis of Pan India Bookings
Ensured a positive customer experience including quality communication, frequent updates, proactive ownership and follow-up on commitments and processes as applicable
Undergone various trainings that promotes/support the improvement of the customer experience with self-development & the solution itself as applicable.
Executive -Operations (MICE & FIT)
Harvey India Holidays
Work closely with the travel agencies to produce productivity from the groups
Responding to and coordinating all clients & corporates for better services
Accustomed to handling sensitive, confidential records
Flexible and versatile - able to maintain a positive attitude under pressure
Builds strong relationships with customers
Handling Hotel Reservation, Flight Booking, Tour Packages & Conferences
Creates new accounts and acts as the main point of contact to customers and to address questions related customer service issues providing assistance via phone or e-mail
Ensured a positive customer experience including quality communication, frequent updates, proactive ownership and follow-up on commitments and processes as applicable
Undergone various trainings that promotes/support the improvement of the customer experience with self-development & the solution itself as applicable.
Executive-Sales
Jeel Holidays
Tour Packages for Domestic & International Assist for pass port application forms
Assist in new product introduction and release activities
Provide the after-Sale Service by providing proper solution
Catering the information of touring destination and plan out the package accordingly.
Education
Post-Graduation - PGDBA
Welingkar Institute
04.2011
Graduation - Travel and Tourism
SNDT College
01.2010
HSC -
Higher Secondary Board of Education
01.2007
SSC -
Higher Secondary Board of Education
01.2005
Diploma - Travel & Tourism Management
SNDT University
Travel Port GALILEO - Basic GDS Training -
Skills
Customer Service
Contract Management
Cost reduction and containment
Productivity improvement specialist
Client Relationships
Operations Monitoring
Product Management
Negotiation
Management
Multi-site operations
Customer Relationship Management
Problem-Solving
Strengthsinterests
Interpersonal and communication Skills.
Quick learner and adaptable to change with updated technologies
Collaboration, Team work, Creativity & Innovation
Personal Information
Passport Number: Y7459099
Father's Name: Mohd. Umar Memon
Mother's Name: Mrs.Safia Mohammed Umar Memon
Date of Birth: 06/10/1989
Nationality: Indian
Computerliterate
Office Automation (MSOffice)
Languages
Hindi, English, Marathi
Hobbies and Interests
Photography, Music, Trekking & Travelling to explore new places.
Disclaimer
I hereby confirm that all the above information's are true to the best of my knowledge.
Affiliations
Handle Minimum 6 files operational on ground assistance
Minimum 30 queries a day without pressure.
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Gujarati
Beginner
A1
Marathi
Beginner
A1
Accomplishments
Received appreciation certificate in FCM for good & hard work.
Received best seller trophy from Tamarind
Received appreciation certificate from Raan Utsav Team fro maximum selling of there product.
Director of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt LtdDirector of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt Ltd