Summary
Work History
Education
Skills
Strengthsinterests
Personal Information
Computerliterate
Languages
Hobbies and Interests
Disclaimer
Affiliations
Languages
Accomplishments
Timeline
Generic
Sabrina Halai

Sabrina Halai

Mumbai

Summary

To Increase the output of the organization by contributing the maximum in the company's efforts through learning and skills. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

Work History

Product, Contracting & Operations Manager (INTERNATIONAL)

Sailani Tours & Travels
  • Designing the customized itineraries and booking all aspects for all over the world as per requirement
  • Catering the information of touring destination and plan out the package accordingly
  • Bridging the communication between TA and clients to avoid complaints
  • Making sure the services in Sync on tour coordination with local Agents
  • Answering questions and giving advice on Queries
  • Contracting of the suppliers for all verticals and settle down the agreement between the company
  • Making sure travel arrangements run smoothly and changing routes or arrangements as necessary
  • Assisting the on-tour Guest groundling to conduct a hassle-free holiday
  • Providing the best resolution of Travel Agents/Clients pre and on Tour.

Senior Executive-Operation (MICE & FIT)

Holiday Carnival ,Europe (DMC)
  • Designing the customized itineraries and booking all aspects for Europe as per requirement
  • Catering the information of touring destination and plan out the package accordingly
  • Bridging the communication between TA and clients to avoid complaints
  • Making sure the services in Sync on tour coordination with Europe Agents
  • Answering questions and giving advice on Queries
  • Making sure travel arrangements run smoothly and changing routes or arrangements as necessary
  • Assisting the on tour Guest to conduct a hassle free holiday
  • Providing the best resolution of Travel Agents/Clients pre and on Tour.

Executive Central Operations -Retail & Channel(Domestic)

FCM Travel Solution India (Pvt) Ltd
  • Work closely with the travel agencies to produce productivity
  • Responding to and coordinating all clients & corporates for better services
  • Accustomed to handling sensitive, confidential records
  • Flexible and versatile - able to maintain a positive attitude under pressure
  • Under general supervision, Signs contract administration and customer service to travel agencies & Clients
  • Builds strong relationships with customers
  • Handling Hotel Reservation, Flight Booking, Tour Packages & Conferences
  • Creates new accounts and acts as the main point of contact to customers and to address questions related customer service issues providing assistance via phone or Written Communication
  • Contracting of the suppliers for all verticals and settle down the agreement between the company
  • To Design an itinerary for all the esteemed corporate clients and all FIT Bookings hotels and quotation in time
  • To Maintain the MIS of Sales other operations, work on Daily and Monthly Basis of Pan India Bookings
  • Ensured a positive customer experience including quality communication, frequent updates, proactive ownership and follow-up on commitments and processes as applicable
  • Undergone various trainings that promotes/support the improvement of the customer experience with self-development & the solution itself as applicable.

Executive -Operations (MICE & FIT)

Harvey India Holidays
  • Work closely with the travel agencies to produce productivity from the groups
  • Responding to and coordinating all clients & corporates for better services
  • Accustomed to handling sensitive, confidential records
  • Flexible and versatile - able to maintain a positive attitude under pressure
  • Builds strong relationships with customers
  • Handling Hotel Reservation, Flight Booking, Tour Packages & Conferences
  • Creates new accounts and acts as the main point of contact to customers and to address questions related customer service issues providing assistance via phone or e-mail
  • Ensured a positive customer experience including quality communication, frequent updates, proactive ownership and follow-up on commitments and processes as applicable
  • Undergone various trainings that promotes/support the improvement of the customer experience with self-development & the solution itself as applicable.

Executive-Sales

Jeel Holidays
  • Tour Packages for Domestic & International Assist for pass port application forms
  • Assist in new product introduction and release activities
  • Provide the after-Sale Service by providing proper solution
  • Catering the information of touring destination and plan out the package accordingly.

Education

Post-Graduation - PGDBA

Welingkar Institute
04.2011

Graduation - Travel and Tourism

SNDT College
01.2010

HSC -

Higher Secondary Board of Education
01.2007

SSC -

Higher Secondary Board of Education
01.2005

Diploma - Travel & Tourism Management

SNDT University

Travel Port GALILEO - Basic GDS Training -

Skills

  • Customer Service
  • Contract Management
  • Cost reduction and containment
  • Productivity improvement specialist
  • Client Relationships
  • Operations Monitoring
  • Product Management
  • Negotiation
  • Management
  • Multi-site operations
  • Customer Relationship Management
  • Problem-Solving

Strengthsinterests

  • Interpersonal and communication Skills.
  • Quick learner and adaptable to change with updated technologies
  • Collaboration, Team work, Creativity & Innovation

Personal Information

  • Passport Number: Y7459099
  • Father's Name: Mohd. Umar Memon
  • Mother's Name: Mrs.Safia Mohammed Umar Memon
  • Date of Birth: 06/10/1989
  • Nationality: Indian

Computerliterate

Office Automation (MSOffice)

Languages

Hindi, English, Marathi

Hobbies and Interests

Photography, Music, Trekking & Travelling to explore new places.

Disclaimer

I hereby confirm that all the above information's are true to the best of my knowledge.

Affiliations

  • Handle Minimum 6 files operational on ground assistance
  • Minimum 30 queries a day without pressure.

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Gujarati
Beginner
A1
Marathi
Beginner
A1

Accomplishments

  • Received appreciation certificate in FCM for good & hard work.
  • Received best seller trophy from Tamarind
  • Received appreciation certificate from Raan Utsav Team fro maximum selling of there product.

Timeline

Product, Contracting & Operations Manager (INTERNATIONAL)

Sailani Tours & Travels

Senior Executive-Operation (MICE & FIT)

Holiday Carnival ,Europe (DMC)

Executive Central Operations -Retail & Channel(Domestic)

FCM Travel Solution India (Pvt) Ltd

Executive -Operations (MICE & FIT)

Harvey India Holidays

Executive-Sales

Jeel Holidays

Post-Graduation - PGDBA

Welingkar Institute

Graduation - Travel and Tourism

SNDT College

HSC -

Higher Secondary Board of Education

SSC -

Higher Secondary Board of Education

Diploma - Travel & Tourism Management

SNDT University

Travel Port GALILEO - Basic GDS Training -

Sabrina Halai