Sabrina Alisha Suares

• Manage daily business operations within the PICM team and QA, ensuring timely closure of requests and effective communication with stakeholders.
• Developed and implemented a dashboard on performance metrics via Power-Bi for the CTO line of business, enhancing visibility into operational efficiency, and driving data-driven decision-making.
• Conduct Root Cause Analysis (RCA) problems, facilitating a continuous improvement culture.
• Create and update knowledge base articles on ServiceNow to enhance team resources and support.
• Developed weekly reports, including MIM (Major Incident Management) and high-risk reports, via Excel.
• Organized and conducted brown-bag sessions to share knowledge and best practices across the team.
• SEM for TLT (Technology Leadership Team).
• Hosted the Change Advisory Board (CAB) meetings, taking detailed notes, and documenting key actions.

Developed and implemented performance metrics for the CTO line of business, enhancing visibility into operational efficiency, and driving data-driven decision-making.

• Managed the automation of weekly vulnerability management reports using Qualys and I-tracker, improving efficiency and accuracy in tracking security issues using Tableau, with productivity saving 700 hours per year.
• Developed daily metrics dashboards for the NMC (Network Management Control) group to analyze team efficiency and work consumption.
• Collaborated with risk teams to document and understand remediation processes.