Saby Arora
Delhi,DL
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in technical queries and working in 24/7 uptime environment.
Overview
6
6
years of professional experience
Work History
Phone Support Specialist
Revolut
02.2023 - Current
- Handling and resolving multiple technical queries everyday via Jira service desk.
- Provided step-by-step assistance with technical issues, helping users navigate through problems related to IOS/Android app.
- Used Confluence to stay updated with the latest information and best practices, helping improve problem-solving and efficiency.
- Managed confidential data with the highest level of integrity and discretion, ensuring privacy and security in all back-office operations.
- Adhered to SLAs to meet deadlines and deliver timely resolutions.
- Earned a promotion to GURU/Subject Matter Expert within three months for effectively managing complex manager-level escalation calls and resolving high-priority issues.
Customer Support Executive
Teleperformance - Comcast
11.2022 - 02.2023
- Assist customers with billing inquiries, account setup, and payment processing.
- Guide customers through account management tasks such as updating personal information, changing service plans, and adding/removing features.
- Provide troubleshooting assistance for internet, cable TV, and phone service issues, including connectivity problems, equipment malfunctions, and service outages.
- Diagnose technical issues remotely and guide customers through troubleshooting steps or schedule technician visits when necessary.
- Identify opportunities to upsell or cross-sell additional services or products
- Leverage persuasive communication skills to promote the value proposition of Comcast services and overcome objections.
Account Executive
Hobbiton Shoot
04.2018 - 03.2020
- Build and maintain strong, trust-based relationships with key accounts by understanding their business needs, goals, and challenges.
- Develop and execute strategic account plans to drive revenue growth and maximize wallet share within assigned accounts.
- Identify upsell and cross-sell opportunities by understanding clients' evolving requirements and aligning Comcast's solutions with their business objectives.
Education
Master's in Business Administration -
Delhi University School of Open Learning
Bachelor's in Business Administration - undefined
Maharishi Dayanand University
Skills
- Transfer Operations
- Cryptocurrency Proficiency
- Top-up Management
- Communication and Empathy
- Root Cause Analysis
- Problem-Solving Aptitude
- Technical assistance
- Customer Relationship Management
- Ticketing Systems
Timeline
Phone Support Specialist
Revolut
02.2023 - Current
Customer Support Executive
Teleperformance - Comcast
11.2022 - 02.2023
Account Executive
Hobbiton Shoot
04.2018 - 03.2020
Master's in Business Administration -
Delhi University School of Open Learning
Bachelor's in Business Administration - undefined
Maharishi Dayanand University
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