Sachin Agarwal
Senior Manager - On Demand Delivery
Navi Mumbai
Summary
Results-driven professional with over five years of experience in the digital commerce industry, specializing in E-commerce Operations and Food & Beverage digital sales. Known for exceptional problem-solving abilities, customer satisfaction expertise, and a track record of driving business process improvements. Proactive in staying abreast of emerging trends and technologies to enhance operations and drive growth for clients.
Overview
6
6
years of professional experience
Work History
Senior Manager - Delivery
Reliance Jiobp
Mumbai
05.2022 - Current
- Successfully pioneered implementation of Home Delivery Services through Swiggy and Zomato, introducing new revenue channel for Wild Bean Café.
- Successfully introduced Home Delivery services, contributing to 7% of Total Store revenue.
- Initiated and led integration of Home Delivery model into existing operations, overcoming initial obstacles and adapting systems to accommodate this additional sales channel
- Researched and collaborated with external partners, including Swiggy and Zomato, to develop a comprehensive understanding of delivery platform's requirements and best practices
- Managed restaurant's online presence on aggregator platforms by regularly updating menus, pricing, photos, and other relevant information.
- Monitor order volume and track sales data on Home Delivery platforms to identify trends and opportunities for growth
- Coordinate with store and delivery teams to ensure that orders are fulfilled accurately and efficiently
- Stay up-to-date on industry trends and best practices related to online food delivery and aggregator platforms
- Collaborate with marketing and operations teams to ensure that store's online presence aligns with broader business goals and objectives
Assistant Manager - Growth & Partnerships
Tata Starbucks India
Mumbai
02.2021 - 04.2022
- Oversaw products offered and updated to ensure sales were maximized and Menu hygiene is maintained.
- Managed Home Delivery business & operations across 190 stores, efficiently coordinating with Swiggy, Zomato, and Dotpe platforms.
- Devise & lead tactics with platforms – like menu engineering, and customer promotions
- Campaign analysis ensuring profitable ROI Prepared and updated - Weekly and Monthly reports and reported same to Asia Pacific Team, Maintained operational KPI for brand for home delivery business
- Co-ordinate with delivery partners for market extensions in new cities and new stores Collaborate with technology teams to support integration projects for automating Delivery operations at store
- Developed strategy to increase sales and drive profits.
- Monitor Joint Business Plans with Delivery Partners to achieve the AOP targets – top line, discount & marketing expenses
- Reviewed sales and gross profit report to assess company efficiency
Ecommerce Senior Executive - Operations
Future Group - Praxis Home Retail Ltd (HomeTown)
Mumbai
02.2018 - 01.2021
- Managed daily operations for E-commerce including order processing
- End to End backed operations of website (HomeTown.in) and Market Places (Amazon, Flipkart & Pepperfry)
- Responsible for reducing order processing time from 48 hours to 24 hours
- Ensure ordered products are delivered in timely manner
- Monitor and report sales activities and trends based on data analysis of future replenishment orders, pricing updates, and products requiring potential revision Managed Inventory and pricing of products on HomeTown.in and marketplaces.
Education
Masters of Management Studies - Systems
Pillai Institute of Management Studies & Research
Navi Mumbai, India 06.2016 - 2018.05
BBA - Finance
C.K.T College of Arts Commerce & Science
Navi Mumbai, India 05.2013 - 2016.05
Search Engine Optimization - SEO
University of California
CourseraCrash Course on Python, Google -
Google
CourseraSkills
Sales Optimizationundefined
Timeline
Senior Manager - Delivery
Reliance Jiobp
05.2022 - Current
Assistant Manager - Growth & Partnerships
Tata Starbucks India
02.2021 - 04.2022
Ecommerce Senior Executive - Operations
Future Group - Praxis Home Retail Ltd (HomeTown)
02.2018 - 01.2021
Masters of Management Studies - Systems
Pillai Institute of Management Studies & Research
06.2016 - 2018.05
BBA - Finance
C.K.T College of Arts Commerce & Science
05.2013 - 2016.05
Search Engine Optimization - SEO
University of California
Crash Course on Python, Google -
Google
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