Sachin Agrawal
Aurangabad
Summary
Experienced in training with demonstrated history of working in Telecom(O/I), BPO, E-Commerce, Mobiles, Banking and Insurance domain
Certified trainer on various skills
Overview
15
15
years of professional experience
1
1
Certification
Work History
Training Manager
Aditya Birla Health Insurance Co. Ltd
09.2023 - Current
- Managing L&D needs of 9 locations in Maharashtra state for 3 different channels (Agency, APC and Banca)
- Conducting Induction program for the new FLS (3 days classroom + 2 days virtual)
- Adhering training road map for the M0-M3 vintage FLS and M4 vintage FLS
- Ensuring business criteria of new managers getting achieved by their M3 (New Manager Success)
- Conducting Advisors Induction Program for the new advisors and ensuing their QR (Quality Recruitment/Activation)
- New product launch and product refresher training for the FLS and advisors
- Conducting Agency Partner induction for newly recruited agency partners
- Visiting to the banca partners to complete their training needs
- Joint calls with sales team
- Supporting sales team for conducting COP/BOP
Area Training Manager
Turtlemint Insurance Broking Pvt. Ltd
10.2022 - 09.2023
- Handling all L&D business requirements for 3 locations in Maharashtra, Aurangabad, Nashik and Nagpur
- Handling 3 insurance vertical's training – Life, Health and Motor insurance & Non insurance products Credit card, personal loan and wellness products
- Conducting induction training for newly joined Unit Managers, Area Directors, Digital Partners and Digital Leaders
- Conducting 90 days training engagement programs for M0-M3 vintage Unit Managers & need basis trainings to M4 and above Unit Managers
- Supporting Unit managers and Area Directors in recruitment by conducting business opportunity programs
- Joint field work with sales team on business and recruitment calls
- Conducting digital partners and leader's induction – vertical wise
- Ensuring M0-M2 Digital Partner activation vertical wise by conducting engagement activities like trainings, Sampark activities, attending joint field work with DPs and UMs
- Conducting new product launch trainings and product refresher trainings
Training Manager
Max Life Insurance Co. Ltd
03.2020 - 10.2022
- Supporting Agency Leaders & Business Development Managers to hire URNs
- Conducting Business Opportunity & Career Opportunity programs Conducting Fundamental Career School training program for new URNs
- Conducting IC 38 training for new URNs to help them for clearing IRDAI exam
- Once candidate cleared IC 38 exam, training them on booking customer's appointment
- Supporting Agency Leader, Business Development Manager & Agent for closing sales call
- Field Observation & Demonstration with Leaders & Agent (OJT)
- Conducting weekly career school training programs for vintage wise agents to improve their skills
- Conducting product refreshers & skill builders training programs for Leaders & Agents
- • Conducting Agency Leader Induction program of 3 days
- Conducting Selling Skill Workshop training program for all newly joined agents & Leaders
- Basis on test result conducting TNI programs for low scorers & helping them to improve their knowledge
- Ensuring Agency Leaders & Agents are maintaining their minimum performance to be active in system
- Attending sales calls in absence on Agency Leaders & Business Development Managers
Senior Executive - Learning & Development
Firstsource Salutation Limited (Bank of Baroda)
04.2019 - 03.2020
- Supporting recruitment team to hire new candidates
- Induction and New Hire Training conducted
- Role plays conducted on how to take calls and handle customer's query
- Handover of certified candidates to OJT (Nesting) phase
- Training conducted on product and process
- Supported to new agents during OJT (Nesting) phase to ensure their certification for next level
- Conducting weekly and monthly assessment for existing agents
- Working on training throughput, attrition, quality score & training yield
- Monthly training planner preparation
- Daily batch details like attendance, assessment score & batch performance shared
- Conducted TNI sessions for existing
Senior Trainer Sales
NIIT Limited (Gionee India Mobiles)
09.2016 - 08.2019
- Completed 1 week process training & TTT program at Delhi
- Certified as trainer by Gionee client & internal training head post TTT completion
- Monthly training calendar & PJP preparation for next month
- Ensuring 100% training delivery as per training planner
- Travelling to 7-8 cities every month to conduct training programs for sales executives
- Conducted monthly refresher for existing sales team • Monthly knowledge check test roll out for existing sales team
- Training MIS handled for west zone
- Market visit completion to check product and process knowledge of sales team
- Soft skill & communication training conducted for sales team to ensure improvement of sales and customer service
- Post training attendance and assessment reports haring with concern team
- Reporting to Area Training Manager
Senior Trainer Sales
Intelenet Global Service Limited (SBI Cards)
11.2017 - 04.2019
- Completed 3 days client certification and certified by the SBI clients
- Conducted interviews to hire sale executive & outbound callers NHIT batches conducted and daily attendance, test scores & attrition tracking
- Certification of NHIT batches completed as per training SOP Sales target allocation to the field executives and outbound daily callers
- Daily performance tracking of sales team
- Refresher training conducted for existing sales team Senior Trainer Sales
- Monthly training planner preparation
- Weekly and monthly product knowledge test conducted for sales team
- Managing training reports and MIS
- Daily sales follow ups with OJT team and existing sales team
- Reporting ASM and ATM
Associate Manager - Training
Minacs Limited - (Idea & Flipkart) - Aurangabad
11.2009 - 09.2016
- Supporting recruitment team to hire new candidates
- Induction and New Hire Training conducted
- Role plays conducted on how to take calls and handle customer's query
- Handover of certified candidates to OJT (Nesting) phase
- Training conducted on product and process
- Supported to new agents during OJT (Nesting) phase to ensure their certification for next level
- Conducting weekly and monthly assessment for existing agents
- Working on training throughput, attrition, quality score & training yield
- Monthly training planner preparation
- Daily batch details like attendance, assessment score & batch performance shared
Education
Bachelor of Arts -
Yashwant Rao Chavan University
2012
Higher Secondary Certificate
S.B. Highschool
2008
Secondary School Certificate
S.B. Highschool
05.2006
Skills
- Good in MS Excel, Graphs and Data analysis
- Good in making presentations
Accomplishments
Accomplishments In Minacs Ltd.
- Promoted as Trainer within 11 months of joining
- Best trainer award in the month of November'12
- Best trainer in lowest attrition category – Jan'13
- Promoted as Senior trainer - July'13
- Best training lead for Flipkart project – 2016
- Promoted as Associate Manager Training
Accomplishments In Max Life Insurance Co. Ltd
- New advisor success award in Jul-Sep'20 (150% plan achievement)
- Beat the Best award in March'22 •
- Dronacharya Award (Passing %) July & November'21
- Career Enabler award (Training Attendance) Auguest'21 to Dec'21
- Star of the quarter award – AMJ'22
Accomplishments In Aditya Birla Health Insurance Co. Ltd
- Qualify for the TM recognition - March'2024
- Topper on QR award - March'2024 (60% QR)
Certification
- Tapping into Training DNA Training Program 2020-21
- Training Ain't Telling Level 1 & 2 Training Skill Program 2021-22
- Green Belt certified – April to June 202
- Build your leadership skills - 2024
Languages
English
Upper intermediate (B2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Training Manager
Aditya Birla Health Insurance Co. Ltd
09.2023 - Current
Area Training Manager
Turtlemint Insurance Broking Pvt. Ltd
10.2022 - 09.2023
Training Manager
Max Life Insurance Co. Ltd
03.2020 - 10.2022
Senior Executive - Learning & Development
Firstsource Salutation Limited (Bank of Baroda)
04.2019 - 03.2020
Senior Trainer Sales
Intelenet Global Service Limited (SBI Cards)
11.2017 - 04.2019
Senior Trainer Sales
NIIT Limited (Gionee India Mobiles)
09.2016 - 08.2019
Associate Manager - Training
Minacs Limited - (Idea & Flipkart) - Aurangabad
11.2009 - 09.2016
Bachelor of Arts -
Yashwant Rao Chavan University
Higher Secondary Certificate
S.B. Highschool
Secondary School Certificate
S.B. Highschool
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