Animal Welfare
Sachin Bishnoi
Customer Success Manager
Pune
Summary
Seasoned healthcare professional with seven years of diverse experience in hospital administration across ophthalmic, fertility,and orthopedic setups. Currently excelling as a Customer Success Manager in healthcare IT, adeptly managing Indian and international clients. Specialized in Laboratory Information Management Systems and Inventory Management Systems, dedicated to optimizing healthcare operations through innovative technological solutions.
Overview
7
7
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Customer Success Manager
CrelioHealth
03.2023 - Current
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Collaborated with sales and product teams to address customer success objectives.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted with high-severity requests or issue escalations as needed.
- Reviewed time and cost analysis on ongoing projects.
- Identified risks before and during implementation and created contingency plans for the same.
Unit Manager
Indira IVF Hospital
11.2022 - 03.2023
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Coordinated with Government agencies, local authorities, biomedical vendors and others for licenses, tie-ups and other equipment related work.
Operations Manager
ASG Eye Hospital
02.2021 - 09.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Focused on Quality Assurance and Quality control and maintenance of related documents.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Interacted well with customers to build connections and nurture relationships.
OPD Manager
PBMA's H. V. Desai Eye Hospital
02.2018 - 02.2021
- Successfully implemented NABH Standards & Protocols across the hospital.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Management Trainee
Sancheti Hospital
03.2017 - 01.2018
- Analyzed customer feedback to identify areas for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Certification
Google Project Management
Education
PGDM: Hospitals & Healthcare Management -
Sancheti Healthcare Academy
Pune 04.2001 -
Bachelor of Science - Zoology
Modern College of Arts, Commerce & Science
Pune 04.2001 -
Skills
Key Account Management
Timeline
Google Project Management
04-2024
Customer Success Manager
CrelioHealth
03.2023 - Current
Unit Manager
Indira IVF Hospital
11.2022 - 03.2023
Operations Manager
ASG Eye Hospital
02.2021 - 09.2021
OPD Manager
PBMA's H. V. Desai Eye Hospital
02.2018 - 02.2021
Management Trainee
Sancheti Hospital
03.2017 - 01.2018
PGDM: Hospitals & Healthcare Management -
Sancheti Healthcare Academy
04.2001 -
Bachelor of Science - Zoology
Modern College of Arts, Commerce & Science
04.2001 -
Interests
Painting
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