Dynamic team leader with extensive experience at Maersk Global Service Centres, specializing in global customs documentation and stakeholder management. Successfully led process migrations, resulting in 100% compliance and a significant reduction in onboarding time. Committed to enhancing team engagement and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Maersk Global Service Centres (India) Pvt. Ltd.
Pune
09.2019 - Current
Leading a team of 22 members, ensuring adherence to TAT, SLA, and quality standards.
Managed escalations by conducting root cause analysis and providing corrective solutions.
Spearheaded migration and centralization of new processes in Pune to enhance business continuity.
Facilitated cross-training programs to strengthen workforce flexibility.
Played a key leadership role in phasing out Maersk’s legacy RKEM system and implementing the new GCD system for US/CA Customs.
Led the end-to-end implementation of Indian Customs Sea Departure Manifest (SDM) process, coordinating with government bodies and internal teams for smooth execution.
Conducted one-on-one monthly meetings to review team performance, set goals, and drive engagement.
Sr. Specialist
Maersk Global Service Centres (India) Pvt. Ltd.
Pune
04.2016 - 09.2019
Ensured 100% compliance in manifest submissions for US, CA, EU, and Asian regions, managing high shipment volumes.
Reduced documentation errors by 20% via proactive root cause analysis and preventive solutions.
Trained and mentored 15+ new recruits, reducing onboarding time by 30%.
Streamlined shift planning and weekly roster management, improving workforce allocation.
Introduced Kaizen initiatives that enhanced efficiency by 15%.
Officer → Specialist
Maersk Global Service Centres (India) Pvt. Ltd.
Pune
07.2010 - 04.2016
Managed timely and accurate submission of manifests to US/CA/EU/CAAM customs.
Conducted error root cause analysis and implemented preventive documentation measures.
Coordinated with global front offices (US, Canada, Japan, South Korea, China, South Asia) to resolve documentation issues.
Consistently delivered 100% service quality, meeting SLA and KPI benchmarks.
Six Sigma Green Belt, TUV SUD South Asia Pvt. Ltd., 01/01/18
Leading Maersk Certificate, Maersk Line, 01/01/20
Hobbies and Interests
Cricket
Travelling
Languages
English
Hindi
Marathi
Telugu
Awards Recognition
Team Leader of the Year, 01/01/2024
Star Award (Best Performance), 09/01/24
Going The Extra Mile Award, Multiple years (2014–2022)
Award of Excellence, Q2 & Q3 2012
Customer Service Award, Q4 2013, Q2 2014
Best IC Role Award, Q2 2016
Projects
Amendment Transmission Process: Reduced customs fines and penalties by 75%, saving $109,800 annually through improved amendment retransmission processes.
Automation WCRS Process: Automated submissions, reducing 70% manual work and achieving 15+ FTE savings globally.
WCRS Global Migration: Consolidated global volumes into Pune GSC, achieving 60% FTE savings and establishing a single customer contact point.
DQT Process Migration: Migrated OPS GSC DQT activities to Pune, achieving 30% FTE savings and standardization.
Advance manifest requisites project: reduced shipment rolling by 87–95%, improved NPS, and recovered $23,600 revenue via PAM charges
UK S&S Compliance Improvement: Increased compliance by 1% (96% → 97%), reducing exposure to customs fines and saving operational hours weekly.
Invoice Quality Execution Manager at Maersk Global Service Centres India Pvt Ltd.Invoice Quality Execution Manager at Maersk Global Service Centres India Pvt Ltd.
Sr Platform Product Owner, Order to Cash and Data Migration Lead at Maersk Global Service Centres (India) Pvt. Ltd.Sr Platform Product Owner, Order to Cash and Data Migration Lead at Maersk Global Service Centres (India) Pvt. Ltd.