Sachin Devanpalli
Pune
Summary
Dynamic team leader with extensive experience at Maersk Global Service Centres, specializing in global customs documentation and stakeholder management. Successfully led process migrations, resulting in 100% compliance and a significant reduction in onboarding time. Committed to enhancing team engagement and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Maersk Global Service Centres (India) Pvt. Ltd.
Pune
09.2019 - Current
- Leading a team of 22 members, ensuring adherence to TAT, SLA, and quality standards.
- Managed escalations by conducting root cause analysis and providing corrective solutions.
- Spearheaded migration and centralization of new processes in Pune to enhance business continuity.
- Facilitated cross-training programs to strengthen workforce flexibility.
- Played a key leadership role in phasing out Maersk’s legacy RKEM system and implementing the new GCD system for US/CA Customs.
- Led the end-to-end implementation of Indian Customs Sea Departure Manifest (SDM) process, coordinating with government bodies and internal teams for smooth execution.
- Conducted one-on-one monthly meetings to review team performance, set goals, and drive engagement.
Sr. Specialist
Maersk Global Service Centres (India) Pvt. Ltd.
Pune
04.2016 - 09.2019
- Ensured 100% compliance in manifest submissions for US, CA, EU, and Asian regions, managing high shipment volumes.
- Reduced documentation errors by 20% via proactive root cause analysis and preventive solutions.
- Trained and mentored 15+ new recruits, reducing onboarding time by 30%.
- Streamlined shift planning and weekly roster management, improving workforce allocation.
- Introduced Kaizen initiatives that enhanced efficiency by 15%.
Officer → Specialist
Maersk Global Service Centres (India) Pvt. Ltd.
Pune
07.2010 - 04.2016
- Managed timely and accurate submission of manifests to US/CA/EU/CAAM customs.
- Conducted error root cause analysis and implemented preventive documentation measures.
- Coordinated with global front offices (US, Canada, Japan, South Korea, China, South Asia) to resolve documentation issues.
- Consistently delivered 100% service quality, meeting SLA and KPI benchmarks.
Education
MBA - Finance & Marketing
Shivaji University
Satara01.2010
B.Com - Commerce
Shivaji University
Solapur01.2008
Skills
- Team and stakeholder management
- Global customs documentation
- Process standardization and automation
- Root cause analysis and prevention
- SLA and KPI management
- Customer relationship management
- Continuous improvement strategies
- Team leadership
- Process optimization techniques
- Customs regulations expertise
- Cross-functional collaboration
Certification
- Six Sigma Green Belt, TUV SUD South Asia Pvt. Ltd., 01/01/18
- Leading Maersk Certificate, Maersk Line, 01/01/20
Hobbies and Interests
- Cricket
- Travelling
Languages
- English
- Hindi
- Marathi
- Telugu
Awards Recognition
- Team Leader of the Year, 01/01/2024
- Star Award (Best Performance), 09/01/24
- Going The Extra Mile Award, Multiple years (2014–2022)
- Award of Excellence, Q2 & Q3 2012
- Customer Service Award, Q4 2013, Q2 2014
- Best IC Role Award, Q2 2016
Projects
- Amendment Transmission Process: Reduced customs fines and penalties by 75%, saving $109,800 annually through improved amendment retransmission processes.
- Automation WCRS Process: Automated submissions, reducing 70% manual work and achieving 15+ FTE savings globally.
- WCRS Global Migration: Consolidated global volumes into Pune GSC, achieving 60% FTE savings and establishing a single customer contact point.
- DQT Process Migration: Migrated OPS GSC DQT activities to Pune, achieving 30% FTE savings and standardization.
- Advance manifest requisites project: reduced shipment rolling by 87–95%, improved NPS, and recovered $23,600 revenue via PAM charges
- UK S&S Compliance Improvement: Increased compliance by 1% (96% → 97%), reducing exposure to customs fines and saving operational hours weekly.
Timeline
Team Leader
Maersk Global Service Centres (India) Pvt. Ltd.
09.2019 - Current
Sr. Specialist
Maersk Global Service Centres (India) Pvt. Ltd.
04.2016 - 09.2019
Officer → Specialist
Maersk Global Service Centres (India) Pvt. Ltd.
07.2010 - 04.2016
MBA - Finance & Marketing
Shivaji University
B.Com - Commerce
Shivaji University
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