Sachin Gahlot

Senior Manager | Cloud Consulting & Delivery | AI & GenAI | Digital Transformation

With 12+ years of experience in cloud consulting and technical service delivery, I specialize in driving enterprise-scale digital transformation across the healthcare, insurance, and analytics sectors.

As a Senior Manager at EXL, I lead strategic cloud initiatives that fuse cutting-edge technologies—including Agentic AI, Generative AI (GenAI), Unified GenAI (UGI), and Machine Learning (ML)—to deliver scalable, secure, and intelligent solutions. My passion lies in aligning multi-cloud architectures with business objectives to unlock operational efficiency, accelerate innovation, and future-proof enterprise systems. I bring a unique blend of technical depth and strategic vision, helping organizations harness the full potential of AI-powered cloud ecosystems.

Areas of Expertise:

-> Cloud & AI Strategy - Cloud Architecture (AWS, Azure, GCP), Secure Cloud Delivery

-> Industry Solutions - Healthcare, Insurance & Analytics, GenAI & AI Integration

-> Transformation Leadership - Multi-Cloud Optimization & Governance, Cloud Security & Compliance, Digital Transformation & Innovation

Streamlined IT service delivery through implementation of management best practices and process standardization.

• Led cloud infrastructure design and execution in AWS, Azure, and hybrid environments.
• Executed end-to-end project and release management across CloudOps and Managed Services.
• Oversaw cloud migrations while standardizing ITIL-based processes to improve efficiency.
• Drove performance improvements through analytics to enhance service delivery outcomes.
• Coordinated vendor relationships to ensure project alignment and resource availability.
• Managed comprehensive project execution to meet deadlines and operational goals.

Designed, developed, and maintained Cloud & NOC programs for multi-cloud and physical infrastructure.

• Led DevOps infrastructure coordination for deployment plans, including comprehensive testing checklists.
• Managed incident, change, problem, release, and availability management processes aligned with ITSM compliance.
• Automated software deployment in cloud environments in collaboration with DevOps engineers.
• Monitored uptime of infrastructure and cloud services to ensure continuous operation.
• Defined and measured operational metrics for performance, incidents, capacity, and availability.
• Prepared root cause analysis reports for incidents impacting internal and external customers.
• Participated in product engineering meetings to ensure compliance with cloud deployment standards.

• Oversaw EXL IT EUC, data center, and network operations across India and US as SiteLead operations.

• Served as IT Project Engineer for Exl Service Project, overseeing EUC and remote support.
• Managed server monitoring, incident response, and change management to ensure operational efficiency.
• Deployed McAfee EPO security patches and handled AD user management for enhanced security.
• Addressed Windows and Linux L1/L2 issues, ensuring swift resolution of technical problems.
• Utilized BMC Remedy and ServiceNow for effective ticket management and tracking.
• Conducted CSAT surveys and ensured compliance with standards across all projects.