Sachin Jadhav
SENIOR DESKTOP SUPPORT ENGINNER
MUMBAI
Summary
Organized Systems Engineer skilled in developing product testing procedures and monitoring production to maintain quality and efficiency. Frequently commended for creative problem-solving and continuous improvement contributions. Throughout career spanning
7+ years, demonstrated strong aptitude crafting and deploying critical software, overseeing installation security and maintaining complete system effectiveness.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Senior Systems Engineer
Outwork Solutions Private Limited Client Unity Small Bank
Mumnai
10.2022 - 07.2023
- Handling the Team and Handling Escalation calls.
- Handling the Manager and Director related calls.
- Ensure that all tickets are resolved within SLA
- Installation / re-installation / configuration of systems, printers, scanners.
- Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool.
- Troubleshoot IT software and hardware related issues.
- Provide AV support to user in meeting (Zoom and Microsoft Teams call,cisco Device.
- Take the backup resigned user and provide the same laptop
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Assisted employees with resolving network problems at remote locations.
- ID creation and Deletion as per On/Off Boarding.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Delivered helpdesk service and support to customers.
Desktop Support Engineer
VIA HIRE
MUMBAI
10.2021 - 10.2022
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Keeping up to date with advancements and best practices in IT administration
- Wi-Fi related issue resolution.
- Trouble shooting and resolved laptop related issue.
SYSTEM ENGINNER
HCL LTD / KARVY LTD / IMSI STAFFING Client Name KPMG
MUMBAI
12.2016 - 10.2021
- Install, upgrade & troubleshooting on Windows 7, 8, 10 and 11 Microsoft Office And other desktop Application.
- Attending VIP user IT related issue and provide quick resolution
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provide AV support to user in meeting
- Handling Partners and Directors Out site events,
- Provide AV support to user in meeting
- Compiled, processed, and analyzed test data and results to improve product quality.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Assisted employees with resolving network problems at remote locations.
- Developed IT policies to comply with applicable laws.
- Managed key information technology and compliance programs for proactive risk management.
- Install, upgrade & troubleshooting on Windows 7, 8, 10 and 11 Microsoft Office And other desktop Application.
- Attending VIP user IT related issue and provide quick resolution.
Desktop Support Engineer PRECISION GROUP
PRECISION GROUP Client Bajaj Allianz
MUMBAI
09.2014 - 12.2016
- Adjusted, repaired or replaced parts or assemblies to ensure proper operation.
- Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool.
- Troubleshooting desktop / laptop OS issues.
- Installation / re-installation / configuration of systems, printers, scanners.
- Ensure that all tickets are resolved within SLA.
- Installation / configuration of e-mail client.
- Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update.
- Install approved patches onto desktops / laptops which have failed automatic update.
Education
High School Diploma -
IES Raja Shivaji Vidyalay
FORT MUMBAI 03.2002 - 03.2004
Skills
Organizational improvement
undefinedCertification
MICROSOFT MCITP CERTIFIED
Timeline
Learning AWS
10-2023
Senior Systems Engineer
Outwork Solutions Private Limited Client Unity Small Bank
10.2022 - 07.2023
Desktop Support Engineer
VIA HIRE
10.2021 - 10.2022
Knowledge Of MCSA
06-2021
SYSTEM ENGINNER
HCL LTD / KARVY LTD / IMSI STAFFING Client Name KPMG
12.2016 - 10.2021
Desktop Support Engineer PRECISION GROUP
PRECISION GROUP Client Bajaj Allianz
09.2014 - 12.2016
MICROSOFT MCITP CERTIFIED
07-2012
Hardware & Networking Certification
06-2012
High School Diploma -
IES Raja Shivaji Vidyalay
03.2002 - 03.2004
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