Sachin Khandelwal
Aviation Enthusiast
Bengaluru,Karnataka/ Bengaluru
Summary
Results-oriented Operations manager with a track record of directing and organizing diverse teams to achieve operational excellence. Competent in implementing strategic objectives, streamlining processes, and fostering a creative culture to support business growth and satisfy strict facility management requirements. I am seeking a leadership role in a fast-paced organization where I can apply my abilities in strategic planning, operations management, and team leadership to increase output, increase customer satisfaction, and contribute to overall success. Gifted in handling tense situations with irate customers.
Overview
17
17
years of professional experience
7
7
Languages
Work History
Deputy Manager - Engineering & Maintainance (Services Facility)
Bangalore International Airport Limited
10.2023 - Current
- Handling Vendor partners
- Billing process for vendor
- Business Development
- Environment Management
- Contract Negotiation
- OSHAS Handling
- Roster Management
- Commercial Assessment.
- I supervised and motivated numerous staff employees
- Conducted audits annually to keep operational areas presentable and functional
- Enhanced supervisory and leadership abilities by working closely with supervisor
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment
Senior Executive - Terminal Operations and Experience
Bangalore International Airport Limited
06.2018 - 10.2023
- I received Star of the Quarter and Team of the Quarter awards multiple times during this tenure
- I received appreciation emails from BCCI and Australian Cricket Security
- I received an appreciation letter for saving the lives of passengers, which was addressed by passengers relative to MOCA (Ministry of Civil Aviation).
- Align organizational objectives with the company's mission to increase business growth and integrate work strategies.
- Streamlined operations to maximize business efficiency and profits.
Duty Manager - Airport Services
SpiceJet Airlines
05.2017 - 06.2018
- Roster management
- Manpower management
- Safety management
- Asset management
- Station Upkeep
- Addressing passenger grievances
- Disruption handling.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
- Trained employees in essential job functions
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships
Duty Officer - Airport Services
SpiceJet Airlines
07.2015 - 05.2017
- Promoted to Duty Manager within 1 year and 10 months of achieving Duty Officer position
- Handling shifts.
- Provided support during crisis situations by acting as a liaison between stakeholders
- Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents
- Facilitated incident debriefs, incorporating lessons learned into future plans and strategies
- Enhanced operational efficiency by streamlining communication processes within the team
Supervisor - Airport Services
SpiceJet Airlines
01.2014 - 06.2015
- Promoted to Duty Officer within 1 year 5 months of joining the company
- Check-in
- Reservation
- Passenger handling
- Disruption handling.
Customer Service
British Airways Plc
09.2012 - 01.2014
- Preparing Shift Allocations
- Check-In Counter Control, Boarding Process Control
- BMA and BBA handling, handling of the arrivals unit, and mishandled baggage unit
- Delay and IROP handling for delayed and AOG flights
- Handling World Tracer for mishandled baggage's
- Checking the VISA.
- Improved customer service scores year after year
Security Service
British Airways Plc
07.2012 - 08.2012
- Was promoted to Customer Service department within 2 months of joining the company
- Preparing Shift Allocations
- Check-In Counter Control, Boarding Process Control
- BMA & BBA handling, Arrivals Unit Handling, Mishandled Baggage Unit.
Acting Red CAP (Transition Supervisor)
Kingfisher Airlines
04.2007 - 06.2012
- Load and Trim License Holder for A321, A320, A319, and ATR 72500/42-500 Aircrafts
- Preparing Load and Trim
- Special handling of accepted dangerous goods
- Red Cap Functions (R.A.M.P)
- On-the-job training and guidance to the staff for R.A.M.P handling
- Shift Handling, Preparing Shift Allocations, and the Ticketing Process
- Check-In Counter Control, Boarding Process Control
- BMA & BBA handling, Arrivals Unit Handling, and Mishandled Baggage Unit
- AOCC (Airport Operations Control Centre) for airlines flight rotations
- I worked as a load controller in CLCU (Centralized Load Control Unit).
- I oversaw the daily operations of the department, ensuring smooth workflow and timely completion of tasks
Education
Bachelor of Commerce - Graduate
Gauhati Commerce College
Guwahati, Assam03.2005
Skills
- Vendor management
- Training and Development
- Team Leadership
- SOP development
- Service Level Agreement
- Feedback Management
- Time Management
- Interpersonal Skills
- Managerial Skills
- Manpower Management
- Rapport building
- Staff Training and Development
- Customer Relationship Management (CRM)
Accomplishments
- Received numerous appreciations and accolades for efficient passenger handling and customer service.
- Received appreciation from Australian Cricket for efficiently handling their movement.
Languages
Hindi
English
Assamese
Bengali
Marwari
Marathi
Kannada
Personal Information
Title: Deputy Manager - E & M (Services Facility) / Operations
Hobbies and Interests
- Humming while listening to music
- Singing
- Playing Cricket
Singing, Playing Cricket, Dancing
I am a part of Bangalore International Airport Limited band "AirPods" as a singer.
Timeline
Deputy Manager - Engineering & Maintainance (Services Facility)
Bangalore International Airport Limited
10.2023 - Current
Senior Executive - Terminal Operations and Experience
Bangalore International Airport Limited
06.2018 - 10.2023
Duty Manager - Airport Services
SpiceJet Airlines
05.2017 - 06.2018
Duty Officer - Airport Services
SpiceJet Airlines
07.2015 - 05.2017
Supervisor - Airport Services
SpiceJet Airlines
01.2014 - 06.2015
Customer Service
British Airways Plc
09.2012 - 01.2014
Security Service
British Airways Plc
07.2012 - 08.2012
Acting Red CAP (Transition Supervisor)
Kingfisher Airlines
04.2007 - 06.2012
Bachelor of Commerce - Graduate
Gauhati Commerce College
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