Sachin Kumar
Noida
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
IEnergizer
Noida
07.2021 - Current
- 1
- Ienerziger sector 60 noida (Make my trip), Subway reach airia mall Gurgaon sector 68
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of Number members while providing exceptional customer service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supported office business development and customer service.
- Assisted with new hire processing and existing training programs.
Shift Manager
Subway
Gurgaon
09.2020 - 04.2021
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Supervisor
Nicsmann 1940
Kuala Lumpur
08.2018 - 08.2019
- Cell: +60 17-298 9361
- E-mail: hello@friendscino.com
- Job Description
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, multi-tasking various front-of-the-house duties and collecting the bill.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Worked with management team to implement proper division of responsibilities.
- Identified individual employee's unique work styles and adapted management methods.
- Tracked and prepared quarterly reports to present to leadership.
F&B Associate
Kridha Residency
Vrindavan
07.2017 - 06.2018
- 91 565 254 0151
- E-mail: resturant@kridharesidency.com
- Job Description
- Presenting a variety of menu options
- Advising on the best food and drink choices for each customer and answering questions
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- 5.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Vocational Trainee
Ramada Udaipur Resort
Vrindavan
04.2017 - 06.2017
- Managed communication between program applicants and staff.
- Kept facilities clean, neat and organized for professional appeal.
- Developed and implemented lesson plans for classes or sessions in support of senior staff members.
- Performed initial screenings and applicant intake.
Education
Diploma - Hotel Management
Impulse Institute of Management, Hotel Management
2017
Certificate of Continuous and Comprehensive Evaluation -
U.P BOARD RAMJI LAL HSS DHIMSHRI FATEHABAD
2016
All India Senior School Certificate - undefined
U.P BOARD RAMJI LAL HSS DHIMSHRI FATEHABAD
2014
Skills
- Coaching and Mentoring
- Staff Training
- Continuous Professional Improvement
- Verbal and Written Communication
- Work Planning and Prioritization
- Shift Scheduling
- People Management
- Shift Checklists
Certification
Personal Dossier
Name : Sachin Kumar
Father’s Name : MR. Radhe Shyam
Mother’s Name : Mrs. Guddi Devi
Date of Birth : 07 May 2000
Timeline
Team Leader
IEnergizer
07.2021 - Current
Shift Manager
Subway
09.2020 - 04.2021
Supervisor
Nicsmann 1940
08.2018 - 08.2019
F&B Associate
Kridha Residency
07.2017 - 06.2018
Vocational Trainee
Ramada Udaipur Resort
04.2017 - 06.2017
Diploma - Hotel Management
Impulse Institute of Management, Hotel Management
Certificate of Continuous and Comprehensive Evaluation -
U.P BOARD RAMJI LAL HSS DHIMSHRI FATEHABAD
All India Senior School Certificate - undefined
U.P BOARD RAMJI LAL HSS DHIMSHRI FATEHABAD
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