Seeking challenging assignments in Food & Beverage service with a reputed organization
A result-oriented professional with over 6 years of experience in the Food and Beverage service department.
Significant understanding and awareness of all the policies & procedures related to Health, Hygiene & Fire Life Safety
Deft in providing a safe working environment by reporting safety hazards and reviewing accidents & prevention at regular safety meetings
Competent in delivering value-added guest services and achieving guest delight by providing customized services as per requirements
Skilled in maintaining a strong working relationship with other departments to ensure effective communication of operational issues
An effective communicator with sound planning, analytical and interpersonal skills
Work History
Food and Beverage Executive
The Roseate
New delhi, New Delhi
07.2025 - Current
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Worked with qualified chef to diversify menu with new offerings.
Identified team weak points and implemented corrective actions to resolve concerns.
Team Leader
Crowne Plaza
Gurugram
11.2023 - 12.2024
Ensuring the smooth conduct of the shift through guest-focused service.
Guest situation handling.
Understanding the departmental goals and financial targets, and supporting the manager to achieve the targets.
Implementing cost-saving measures, where appropriate.
Ensuring that all security incidents and accidents are brought to the notice of the Manager.
Consistently looks for ways to enhance guest satisfaction.
Ensure the smooth operation of the work section appointed.
Create an exceptional experience for our guest
Setting up and overseeing layout of the buffet for restaurant
Handled micros, cash & all other transactions
Oversaw health, hygiene & safety aspects of all restaurant areas
Helping in Misc-en-place and Misc-en-scene
Order taking, pick up and serving and clearing the table
Team Leader
DLF Golf and Country Club
Gurugram, Haryana
05.2022 - 10.2023
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assisted in recruitment to build team of top performers.
Helped meet changing demands by recommending improvements to business systems or procedures.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Guest Service Associate
Crowne Plaza
Gurugram, Haryana
06.2019 - 04.2022
Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Walked through properties to maximize guest safety and clear areas of trash and debris.
Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
Industrial Trainee
Double Tree by Hilton
Gurugram, Haryana
01.2017 - 06.2017
Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Wrote reports and papers for various levels of technical users.
Education
Bachelor of Hospitality Management -
Amrapali Institute of Hotel Management
Haldwani, Uttarakhand
01.2019
Industrial Training -
Double tree by Hilton
Gurugram
06.2017
Accomplishments
Received appreciation letter in F&B department for excellent performance in the outlet
Personal Information
Date of Birth: 02/05/94
Nationality: Indian
Marital Status: Single
Languages
English
Hindi
Hobbies and Interests
Bike Riding
Travelling
Training
Double Tree by Hilton, Gurugram, Haryana, 01/15/17, 06/17/17, 22
Passport Details
S6187250
Key Results Areas
Ensuring smooth conduct of the shift through guest focused service
Guest situation handling
Understanding the departmental goals & financial targets and supporting Manager to achieve the targets
Implementing cost saving measures, where appropriate