SACHIN KUMAR SINGH
Hyderabad
Summary
Dynamic and results-oriented professional with a proven track record at Amazon Development Centre, India. Excelled in enhancing customer satisfaction by 15% through innovative solutions and personalized interactions. Skilled in process optimization and team collaboration, adept at leading operations and improving efficiency. Showcases strong analytical skills and empathy, driving success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Transportation Specialist
Amazon Development Centre, India
Hyderabad
08.2024 - Current
- Company Overview: An innovative company focused on technology and logistics solutions.
- Led and managed end-to-end transportation operations within the Regional Operations Center (ROC).
- Optimized yard design and flow, coordinating drivers, warehouse teams, and transportation partners to ensure smooth goods transfer and timely truck movement, improving efficiency, and reducing turnaround times.
- Managed remote gatehouse operations, verified driver details, and efficiently allocated parking spaces or bays for loading and unloading, ensuring smooth entry and exit processes while maintaining security and operational flow.
- An innovative company focused on technology and logistics solutions.
Customer Service Associate
Amazon Development Centre, India
Noida
09.2020 - 02.2024
- Company Overview: An innovative company focused on technology and logistics solutions
- Resolved customer inquiries and issues promptly, maintaining a satisfaction rate of 91%
- Boosted customer satisfaction by 15% & decreased response time by 50% through implementing feedback surveys & personalized interactions
- Delivered exceptional customer service to 10000+ business clients via Live Chat & email channels
- Enhanced product knowledge by 50% by utilizing training programs & internal databases, resulting in proactive solutions & enhanced problem-solving skills
- An innovative company focused on technology and logistics solutions
Education
Advance Certificate -
IIIT Bangalore & up Grad
Bangalore10.2023
Bachelors of Computer Applications -
Arka Jain University
Jamshedpur10.2021
Skills
- Team Collaboration and Leadership
- Collaboration and teamwork
- Empathy and sensitivity
- Communication
- Analytical skills
- Quick learner
- Process Optimization
- Attention to Detail
Accomplishments
- Improved Yard Efficiency, Reduced turnaround times by 20% through yard flow optimization.
- Extensive Client Support, Provided support to over 10,000 business clients with live chat and email.
- High Customer Satisfaction, Achieved a 91% satisfaction rate by resolving customer issues promptly.
Timeline
Transportation Specialist
Amazon Development Centre, India
08.2024 - Current
Customer Service Associate
Amazon Development Centre, India
09.2020 - 02.2024
Advance Certificate -
IIIT Bangalore & up Grad
Bachelors of Computer Applications -
Arka Jain University
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