Sachin Makwana
Ahmedabad,
Summary
Customer service professional with over 3 years of international experience in retail, hospitality, and banking sectors. Demonstrated ability to manage 80-120+ customer interactions daily, efficiently resolving complaints and maintaining service excellence in high-pressure environments. Skilled in both face-to-face and digital support, ensuring high levels of customer satisfaction and seamless service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Zara
London
12.2024 - 01.2026
- Managed approximately 100-150 customer interactions per shift in a high-traffic retail environment
- Assisted customers with product selection, contributing to improved purchase decisions and sales
- Handled returns, exchanges, and service-related queries with a high resolution rate
- Maintained efficient customer flow during peak hours, reducing waiting time and congestion
Customer Service Representative
Dishoom
London
10.2023 - 11.2024
- Managed 80-120 guest interactions daily, including reservations and walk-ins
- Handled customer queries through in-person and digital communication channels
- Resolved customer complaints efficiently, ensuring positive customer experience
- Coordinated seating and service flow to minimize waiting time during peak hours
Retail Sales Associate
Hard Rock Cafe
London
02.2023 - 10.2023
- Assisted 70-100 customers daily with product selection, billing, and upselling
- Processed POS transactions with high accuracy and minimal errors
- Engaged with customers to enhance experience and increase repeat visits
- Addressed and resolved customer concerns to maintain service quality
Relationship Manager
Axis Bank
08.2019 - 10.2022
- Managed a portfolio of 100+ clients, ensuring consistent service quality
- Resolved customer queries via calls and digital channels within defined timelines
- Built long-term relationships, contributing to customer retention
- Identified client needs and provided suitable financial solutions
Education
Bachelor of Arts - English Literature
(Hemchandracharya North Gujarat University)
01-2016
Skills
- Complaint Resolution & Conflict Management
- Front Desk & Guest Handling
- Queue & Crowd Management
- Chat & Email Support Handling
- POS & Reservation Systems
- Customer Retention & Relationship Building
- Team Coordination & Communication
- Advanced Excel
- Customer Service & Passenger Handling
Certification
• AI Masterclass (AI Tools - 2025)
• Google Cybersecurity Foundations - 2025
• Google Cybersecurity Foundations - 2025
Languages
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Gujarati
Native
Native
Timeline
Sales Associate
Zara
12.2024 - 01.2026
Customer Service Representative
Dishoom
10.2023 - 11.2024
Retail Sales Associate
Hard Rock Cafe
02.2023 - 10.2023
Relationship Manager
Axis Bank
08.2019 - 10.2022
Bachelor of Arts - English Literature
(Hemchandracharya North Gujarat University)