Sachin Mishra
Sakharam Apt Amabawadi vasai west,MH
Summary
To work in a challenging environment that will test me at all levels and allow me to utilize and cultivate my professional as well as personal skills by way of positive contribution to the organization while at the same time being resourceful, innovative and flexible.
Overview
10
10
years of professional experience
Work History
Deputy Manager
ICICI Bank Ltd
06.2023 - Current
- Branch Banking as a Branch Operation Manager from jun 2023 to present.
- Branch customer services and internal service.
- Customer services and Managing customer VRM visits and call.
- Providing a complete banking solution to customer with digital channels,bill payment activation,mutual funds,insurance (General and life),assets products,and various attachments.
- Maintain records of all operational activities for future reference.
- Provided guidance and support to team member help them achieve goal.
- Prepare monthly progress report detailing achievement against set target.
- Assisted with customer requests and answered question to improve satisfaction.
- Developed and maintained courteous and effective working relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Ensure high level of customer satisfaction,up-sell and cross-sell,and assist customer with the information they need.
Assistant Branch Manager (ABM)
Unity Small Finance Bank
02.2022 - 05.2023
- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Develop forecasts, financial objectives and business plans.
- Meet goals and metrics.
- Bring out the best of branch’s personnel by providing training, development and motivation.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growthopportunities.
Sr. BDO
Capital First (IDFC First Bank Ltd.)
05.2018 - 01.2022
- Handling All Store
- Update with Market Knowledge
- Capturing Market Strategy.
- Financing Consumer Durable Product
Accountant
Anand associates
08.2017 - 03.2018
- Working On Backend IT Department & Solve Technical Issues.
- Update with Market Knowledge
- Capturing Market Strategy.
- Financing Consumer Durable Product
Back office
Maruti Suzuki (Kirti kunj Auto Mobile pvt ltd)
08.2015 - 06.2017
Education
BA - undefined
Ssb University
Varanasi01.2017
HSC - undefined
Up Board
Allahabad01.2012
SSC - undefined
Up Board
Allahabad01.2010
Skills
- Well versed in MS Office and Tally
- Windows XP, Windows 7, 8, 81, and 10,11
- Customer relationship management (CRM)
- Customer relations
- Customer service
- Retail operations
- Problem-solving
- Adaptability and flexibility
Personal Details
Hindi
English
Hobbies and Interests
LISTENING MUSIC, TRAVELLING NEW PLACES
Disclaimer
I hereby declare that the above particulars are true to the best of my knowledge and belief. Place: MUMBAI Date: ( Sachin Mishra)
Timeline
Deputy Manager
ICICI Bank Ltd
06.2023 - Current
Assistant Branch Manager (ABM)
Unity Small Finance Bank
02.2022 - 05.2023
Sr. BDO
Capital First (IDFC First Bank Ltd.)
05.2018 - 01.2022
Accountant
Anand associates
08.2017 - 03.2018
Back office
Maruti Suzuki (Kirti kunj Auto Mobile pvt ltd)
08.2015 - 06.2017
BA - undefined
Ssb University
HSC - undefined
Up Board
SSC - undefined
Up Board
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