Trupti Lalwani

● In my role as a customer service officer, I was responsible for providing over the counter services to fulfill the needs of existing as well as potential customers.

● To identify and handle sales opportunities.

● Process customer transactions quickly & efficiently and introduce customers to alternate channels wherever possible, while maintaining high service standards.

● Use my interpersonal skills to build business relationships with potentialcustomers.

● Handle customer queries and provide appropriate solutions.

● Engage with customers and generate revenue by promoting and cross-selling retail banking and third-party products.

● Manage relationships with mapped customers to increase the depth of existing relationships.

Achieve sales targets as assigned by the organization monthly.