Sachin Nandal
Haryana
Summary
As a Senior Network Specialist with over 7 years of experience, I specialize in the architectural evolution of communication platforms, bridging the gap between robust on-premise infrastructure and agile cloud ecosystems. My expertise spans the full spectrum of modern CX, from mastering Cisco CUCM and SBC (CUBE) configurations to leading global deployments on Genesys Cloud CX, AWS Connect, and Webex CC.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Voice Engineer
British Telecom
08.2024 - Current
- Strategic Migration: Leading the global transition from Cisco on-premise designs to Genesys Cloud CX and Amazon Connect, providing technical roadmaps for management to ensure risk-free deployment.
- Multi-Vendor Interoperability: Architected SIP call routing logic to bridge on-premise PBX systems with cloud vendors, including Five9, Zoom, and Webex CC.
- Advanced CX Integration: Evaluating Sprinklr and Google CCAI for AI-driven agent assist and sentiment analysis to modernize legacy IVR flows.
TCE(Cisco TAC)
Capgemini
Gurugram
03.2022 - 08.2024
- On-Premise Mastery: Configured and optimized Cisco CUBE, CUCM, and Unity for secure NAT traversal, forming the foundation for hybrid cloud connectivity.
- Hybrid Connectivity: Deployed Webex Calling and Zoom phone integrations for enterprise clients, resolving complex SIP signaling and ISDN translation issues.
- Infrastructure Security: Leveraged CCNP Security principles to secure real-time media traffic on VMware ESXi platforms.
System Administrator
Privy Solutions (P) Ltd
Panchkula
11.2021 - 03.2022
- Secure Infrastructure Deployment: Engineered and managed core identity services including Active Directory (AD) and Certificate Authority (CA) on Dell R210 servers, ensuring a secure foundation for enterprise user management.
- Remote Workforce Security: Designed and implemented device-based VPN solutions to enable secure remote access, successfully resolving complex NAT traversal challenges to maintain voice and data integrity.
- Data Center Operations: Administered day-to-day server health and data management, focusing on high availability and the synchronization of critical DNS and authentication services.
Associate Network Engineer
IDream Networks (P) Ltd
Chandigarh
07.2018 - 11.2021
- WAN & Edge Architecture: Designed and deployed distributed WAN architectures across multiple states (Chandigarh, Haryana, HP), optimizing the path for RTP traffic to ensure high-quality real-time communications.
- Core Routing & Switching: Provisioned and managed enterprise-grade routers and switches, implementing L2/L3 protocols (VLANs, STP, BGP) to minimize latency for mission-critical applications.
- Packet-Level Troubleshooting: Utilized Wireshark for deep-packet analysis of the TCP/IP suite, identifying and resolving root-cause bottlenecks within the OSI layers to maintain peak network performance.
Education
Master in AI/ML -
Indian Institute of Technology Jodhpur
Jodhpur, IN-RJ2027
B.E - Computer Science
Chitkara University
07-2018
Skills
- Client communication
- Project management
- Technical leadership
- Decision making
- Team collaboration
Certification
- CCNA(June, 2024 - June, 2027)
- CCNP SCOR(Aug, 2025 - Aug, 2028)
- Genesys Cloud CX: Certified Professional(Jan, 2025- Jan, 2027)
- AWS Certified Cloud Practitioner(Nov, 2024 - Nov, 2027)
- Zoom ZDA
- Linux fundamentals
- Amazon Connect Introduction
Hobbies and interests
- Playing Cricket and Basketball
- Reading books on Army Generals
- Gardening and Farming
Protocols
- VTP, VLAN, DTP, STP, LACP, PAGP, EtherChannel, AAA, .1x, RIP, BGP, HTTPS, FTP, TFTP, SFTP, DNS, Telnet, SSH, SNMP, LDAP, CDP, DHCP, ARP, IPsec, SSL, TLS, RADIUS, HTTPS, APIs, SIP, MGCP, H323, RTP, SCCP, SIP, WebRTC
Timeline
Lead Voice Engineer
British Telecom
08.2024 - Current
TCE(Cisco TAC)
Capgemini
03.2022 - 08.2024
System Administrator
Privy Solutions (P) Ltd
11.2021 - 03.2022
Associate Network Engineer
IDream Networks (P) Ltd
07.2018 - 11.2021
Master in AI/ML -
Indian Institute of Technology Jodhpur
B.E - Computer Science
Chitkara University