Sachin N G
Branch Operations Manager(BOM)
Bangalore
Summary
Aspiring industry leader committed to leveraging education for organizational success and personal professional growth.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Jana Small Finance Bank
12.2025 - Current
- Streamlined branch operations to boost customer service and improve efficiency.
- Implemented process improvements, reducing transaction times and enhancing client satisfaction ratings.
- Led staff in executing daily banking operations, ensuring compliance with regulatory standards.
- Developed training programs for new employees to reinforce understanding of operational procedures.
Banker Authoriser
IDFC First Bank
04.2025 - 11.2025
- Authorized customer transactions efficiently, ensuring compliance with banking regulations and enhancing overall service quality.
- Mentored junior staff on operational procedures, fostering a culture of accuracy and accountability within the team.
- Reviewed and approved loan applications, streamlining the lending process and improving customer satisfaction.
- Conducted thorough risk assessments on financial products, contributing to informed decision-making and minimizing compliance issues.
- Authorized and processed complex transactions, ensuring compliance with regulatory standards and enhancing operational efficiency.
- Evaluated customer requests for credit and loan approvals, resulting in informed decision-making and minimized risk exposure.
- Collaborated with cross-functional teams to implement process improvements, significantly reducing turnaround times for transaction processing.
- Mentored junior staff on compliance protocols and operational procedures, fostering a culture of accuracy and teamwork.
First Select RM-Customer experience
IDFC FIRST BANK
02.2023 - 03.2025
- Portfolio management of customers, Teller activities Cash and Non Cash, cross-selling of bank products, MAINTAINING AUDIT REPORTS, MANAGEMENT OF DAILY OPERATIONS OF ACCOUNTS AND TRANSACTIONS.
- Handling remittance transactions and NEFT/RTGS
- Generating and Publishing MIS
- Handling of Complete Branch Operations of the branch.
- Processing of Account Opening forms of Savings & Current Account.
- Managing the complete branch banking operations with a view to achieve business objectives and ensure top line and bottom line profitability.
- Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of banking products / services.
- Meeting the branch targets in all business areas – Retail liabilities, Retail Assets, Third Party Products, NRI business & Depositories.
- Provide assistance in rectification of Audit comments and documentation.
- Generating revenue for the bank is most important thing we are doing in the branch
Teller
IDFC FIRST BANK
08.2021 - 01.2023
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations and enhancing overall customer satisfaction.
- Assisted in training new tellers on operational procedures and customer service protocols, fostering a collaborative team environment.
- Identified and resolved discrepancies in cash handling, contributing to improved accuracy and reduced operational risk.
- Maintained up-to-date knowledge of banking products and services, providing customers with tailored financial solutions to meet their needs.
Bank Officer
IDFC FIRST BANK
08.2019 - 08.2021
- Led initiatives to enhance customer satisfaction by streamlining account opening processes, resulting in improved client retention.
- Developed and implemented training programs for junior staff, fostering a collaborative environment that improved team performance.
- Analyzed customer feedback to identify service gaps, driving enhancements that increased operational efficiency and service quality.
- Managed compliance audits and risk assessments, ensuring adherence to regulatory standards and enhancing overall operational integrity.
Education
SSLC - undefined
Bapuji Tumkur
TumkurPUC - undefined
Sidhaganga College Tumkur
TumkurB.Com - undefined
Govt First Grade College Tumkur
TumkurSkills
Strategic planning
Opening and closing procedures
Staff supervision
Compliance reporting
Employee development
Strong team-builder
Decision-making
Personal information :
- Languages known: Kannada, English and Hindi
- Place : No 81 3rd floor Maruthi extension Rajajinagar Bangalore - 560021
- Father name : Guru Swami
- Mother name : Bhagyamma
- Date of birth : 1998-07-15
- Gender : Male
- Religion : Hindu
- Marital status : Unmarried
- Nationality : Indian
- Hobbies : Playing cricket, watching Tv.
Declaration :
I hereby declare that all the information provided in this resume is true to the best of my knowledge and belief.
Date :
Place : Bangalore
(Sachin N G)
Timeline
Branch Operations Manager
Jana Small Finance Bank
12.2025 - Current
Banker Authoriser
IDFC First Bank
04.2025 - 11.2025
First Select RM-Customer experience
IDFC FIRST BANK
02.2023 - 03.2025
Teller
IDFC FIRST BANK
08.2021 - 01.2023
Bank Officer
IDFC FIRST BANK
08.2019 - 08.2021
SSLC - undefined
Bapuji Tumkur
PUC - undefined
Sidhaganga College Tumkur
B.Com - undefined
Govt First Grade College Tumkur