Sachin P
Bengaluru
Summary
Over 5 years of experience in Business operations, Client management, Digital payments, Account management ,Data analysis, Data visualization, PEP & Payment screening, Customer success,Direct sales,Team management and Revenue generation. Currently working in Digital payments industry PayU - A Nasper's Company.
Overview
6
6
years of professional experience
Work History
Associate Manager-Business Service
PayU-A Naspers Company
Bengaluru
05.2024 - Current
- Manage key enterprise account with responsibility for business services activities and reporting.
- Prepared and presented business reports and presentations to senior management and stakeholders
- Collaborated with cross-functional teams to ensure the delivery of high-quality solutions tailored to client needs.
- Interacted with merchant and vendors with utmost professionalism to solve various business operations,finance related problems.
- Co-ordinated training sessions with internal team for merchants on how best utilize the company's products product features, benefits, and services
- Co-ordinated with key account manager conducting workshops for merchants aimed at increasing awareness about company offerings.
Senior Analyst-Business Operations
Wibmo-A PayU Company
Bengaluru
04.2023 - 04.2024
- Managed clients, as first point of contact for any escalations
- Act as an interface between cross functional teams in getting new project implemented and addressing production issues in timely manner
- Prepare MIS, Dashboards, LOB Reports and Newsletter and present to LOB heads and Clients
- Reported on updates to project specifications and progress
- Conduct production issue meeting with PMT, Vendors, Clients and Engineering to drive permanent fix on repetitive issues
- Prepare SOP and RACI Matrix to improve process efficiency
- Build tableau dashboards for live transaction monitoring
- Monitored progress of the entire migration process on a daily basis and reported findings to project leads and managers regularly.
Analyst-Business Operations
Wibmo-A PayU Company
Bengaluru
06.2022 - 04.2023
- Perform Live transactions monitoring using tableau dashboard,grafana dashboard and report any issue found.
- Provide data analysis to Internal and external stakeholders
- Participate in Program Configuration Control Board for new/alter production deployments
- Queried databases for information needed for report processing.
- Discovered root causes of problems and identified appropriate solutions.
- Sanctions compliance and PEP & Payment screening.
- Analyzed unstructured information to derive key insights
Area Sales Manager
Divinus India Pvt LTD
Bengaluru
09.2021 - 06.2022
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Senior Sales Manager
SMC Real Estate Advisors
Bengaluru
03.2021 - 09.2021
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Identified and documented detailed business rules and use cases based on requirements analysis.
Manager-Sales
WhiteHat Education Technology
Bengaluru
12.2020 - 03.2021
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Prepared and delivered appropriate presentations on products and services.
Area Property Manager
Pin Click Property Management
Bengaluru
02.2020 - 11.2020
- Team Leadership and Training.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Created various Excel documents to assist with pulling metrics data and presenting information to sale team for driving continuous sales
Senior Property Advisor
Pin Click Property Management
Bengaluru
04.2019 - 01.2020
- Developed team communications and information for client meetings.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Property Advisor
Pin Click Property Management
Bengaluru
07.2018 - 03.2019
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Educated clients on sales and buying processes and advised buyers on making decisions.
Education
B.E - Bachelor of Engineering: Medical Electronics
Dayananda Sagar College of Engineering
Bengaluru06-2018
Skills
- Business operations Management
- Digital Payments
- Payment Gateway
- Business Operation Analysis
- Application Monitoring and Support
- Customer Success Advisor
- Product management
- Microsoft Office
- Tableau
- My SQL
- Power Bi
- AML/KYC
Timeline
Associate Manager-Business Service
PayU-A Naspers Company
05.2024 - Current
Senior Analyst-Business Operations
Wibmo-A PayU Company
04.2023 - 04.2024
Analyst-Business Operations
Wibmo-A PayU Company
06.2022 - 04.2023
Area Sales Manager
Divinus India Pvt LTD
09.2021 - 06.2022
Senior Sales Manager
SMC Real Estate Advisors
03.2021 - 09.2021
Manager-Sales
WhiteHat Education Technology
12.2020 - 03.2021
Area Property Manager
Pin Click Property Management
02.2020 - 11.2020
Senior Property Advisor
Pin Click Property Management
04.2019 - 01.2020
Property Advisor
Pin Click Property Management
07.2018 - 03.2019
B.E - Bachelor of Engineering: Medical Electronics
Dayananda Sagar College of Engineering
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