Sachin Pallipurath

• Managed bank accounts, upsold debit cards, and handled team management and pay disputes.
• Assisted with customer requests and answered questions to improve satisfaction.
• Recognized by management for providing exceptional customer service.

• Addressed tickets, initiated refunds, managed escalations, and handled supervisor callbacks.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Worked in voice and semi-voice processes.

Operated solar and gas connections; handled marketing and upselling of digital solar meters.

Generated bills managed new connections, and processed concessions (government grants).

Provided support for life services and customer billing needs.

Planned and coordinated events, ensuring smooth execution from start to finish.

Managed vendor relationships and logistics for event setups.

Delivered exceptional client satisfaction through creative problem-solving, and attention to detail.