Summary
Overview
Work History
Education
Skills
Timeline
Generic
SACHIN PASWAN

SACHIN PASWAN

Operations and Client Relationship Manager
Salt Lake

Summary

Strategic and results-oriented business leader with experience in strategy, planning and operations, Project Management, Digital Marketing, Programme Management. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Operations and Client Relationship Manager

NetTrackers
05.2021 - Current
  • Acted as a Programme Manager and managed App Development, Website development and Digital Marketing Projects.
  • Facilitated business by implementing practical networking techniques.
  • Conducted quarterly business reviews with SEO clients to assess performance, identify opportunities, and set goals for future growth.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Managing Director

Contrista Pvt Ltd
01.2022 - 12.2022
  • Headed business development initiatives aligned with company's strategy and core competencies.
  • Launched staff engagement, and cultural programs in addition to reporting to increase operational quality.
  • Promoted a culture of continuous learning by investing in employee development programs and resources.
  • Managed Budgeting and revenue forecasting
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain customer service.

Process Associate

Sunknowledge
11.2020 - 06.2021
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.
  • Assessed products or services to evaluate conformance with quality standards.

Customer Care Executive

Aegis Customer Support Services
08.2019 - 02.2020


  • Coordinated timely responses to online customer communication and researched complex issues.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Communicated with customers to identify needs and expectations.

Education

High School Diploma -

GOVERNMENT POLYTECHNIC DHANBAD
Dhanbad, Jharkhand
04.2001 -

Skills

Client Relationship Management

undefined

Timeline

Managing Director

Contrista Pvt Ltd
01.2022 - 12.2022

Operations and Client Relationship Manager

NetTrackers
05.2021 - Current

Process Associate

Sunknowledge
11.2020 - 06.2021

Customer Care Executive

Aegis Customer Support Services
08.2019 - 02.2020

High School Diploma -

GOVERNMENT POLYTECHNIC DHANBAD
04.2001 -

Similar Profiles

CREATE PROFILE
SACHIN PASWANOperations and Client Relationship Manager