Sports ,reading novels ,swimming
Sachin Pratap singh
senior executive
Gurgaon
Summary
Dynamic Senior Executive with a proven track record at Tata 1 Mg, enhancing operational efficiency and customer satisfaction. Expert in performance improvement and customer relationship management, I excel in identifying bottlenecks and implementing solutions that drive growth. Strong interpersonal skills foster lasting client relationships, ensuring brand loyalty and repeat business.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Senior Executive
Tata 1 Mg
06.2024 - Current
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Senior Executive
Redcliffe Lifetch Pvt Ltd
10.2022 - 04.2024
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Executive
Teleperformance
01.2022 - 06.2022
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
MSC (physics) - Physics
04.2001 -
Bachelor of Science - PCM
04.2001 -
Skills
Performance improvement
Mail handling
Procedure implementation
Growth planning
Business development
Performance tracking
Customer relationship management (CRM)
Pipeline management
Objection handling
Interests
Timeline
Senior Executive - Tata 1 Mg
06.2024 - Current
Senior Executive - Redcliffe Lifetch Pvt Ltd
10.2022 - 04.2024
Executive - Teleperformance
01.2022 - 06.2022
Dr Bhim Rao Ambedkar University - MSC (physics), Physics
04.2001 -
Dr Bhim Rao Ambedkar University - Bachelor of Science, PCM
04.2001 -
Languages
English
Hindi
Advanced (C1)