Sachin Sahani
Delhi NCR
Summary
- Dynamic and organized Associate Manager with 5+ years of experience in the education sector.
- I enjoy interacting with people and using my knowledge, strong communication abilities, and technology to help them with their challenges.
- Over the course of my career in the education sector, I have enjoyed holding Associate manager and many senior executive roles at diverse companies, including Academy of Continuing Education Shiv Nadar Institution of Eminence Deemed to Be University, Delhi NCR education, IDP Education India, Planet EDU, and Pearson Education India.
- Proven track record of managing operations and processes, coordinating with different teams and individuals, and providing excellent customer service.
- Possess excellent communication and interpersonal skills, as well as an aptitude for problem-solving.
- Skilled in escalation management, counseling for students, course administration, quality and compliance, customer satisfaction management, Sales Force/CRM handling, process improvement, LMS management, and IT support.
- Demonstrated ability to improve operational processes, achieving significant advancements in academic delivery and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Associate Manager-Academic Delivery and Operations
Shiv Nadar University
Greater Noida
08.2023 - Current
- Managed and coordinated academic programs, ensuring alignment with objectives and expertise areas.
- Acted as the Single Point of Contact (SPOC) for the program, addressing student queries and concerns proactively, ensuring an excellent student experience.
- Built and maintained rapport with faculty members to ensure the smooth functioning of classes.
- Actively involved in marketing and promotional activities, driving targeted sales and student enrollments.
- Proficient in using CRM systems to manage the student life cycle and coordinate marketing activities, accountable for outcomes.
- Added creative value to marketing collaterals such as flyers, brochures, emailers, and videos.
- Coordinated with digital marketing agencies to measure performance and enhance program visibility.
- Created and presented MIS reports on important program parameters to stakeholders periodically.
- Managed program-related budgets effectively.
- Organized events such as campus immersion and convocation ceremonies for MBA Online batches.
- Fostered meaningful relationships with participants, delivering personalized experiences based on their needs and preferences.
- Drove Program Office responsibilities, including scheduling and delivering program activities like online sessions, webinars, evaluations, and presentations.
- Monitored and enhanced participant performance and engagement, ensuring positive learning outcomes.
- Exhibited excellent communication skills and a positive personality, collaborating with various departments, centers, and schools.
- Worked effectively within a diverse academic environment.
Student Success Advisor- Delivery and Operations
Pearson Education India
Noida
08.2022 - 07.2023
- In my role I was engaged with veteran HR professionals and entrepreneurs while working with Pearson Education for SP Jain School of Global Management and London Business School
- Managed welcome and orientation sessions, sent welcome letters via Salesforce, administered Learner LMS and Course Calendar, provided course-related support, maintained learning satisfaction index and feedback reports, assisted faculty and students during live Zoom sessions, and managed capstone project groups and submissions.
- Contributed to the development of a new course for the SP Jain Executive Program in Global Finance and established a user-friendly learning management system. Collaborated with faculty and the Assistant General Manager to gather essential data, ensuring efficient system functionality and program success.
- Monitored student academic progress and intervened proactively when necessary to ensure ongoing achievement of success milestones.
- Collaborated with instructors to identify opportunities for curriculum enhancement and alignment with student success goals.
- Enhanced student success by providing personalized academic advising and support.
- Assisted students in developing effective study habits, leading to increased academic achievement.
Senior Operations Executive - Examination Delivery
IDP Education India (Planet Education)
Noida
03.2019 - 06.2022
- Managed all aspects of the IELTS process, including customer service, exam preparation, and office administration.
- Coordinated with external staff such as examiners to ensure smooth operations and compliance with regulations.
- Worked closely with the head office to maintain accurate records and send excel reports in a timely manner.
- Oversaw day-to-day activities of the team and IELTS examinations, ensuring student success and a positive testing experience.
- Responsible for handling the team and all test day materials, ensuring compliance with IELTS policies and procedures.
- Developed and implemented strategies to improve operational processes and enhance customer satisfaction.
- Responded promptly and accurately to customer inquiries regarding test dates, registration, and payment.
- Maintained accurate client records, including contact information, payment status, and test results.
- Monitored customer feedback and took appropriate actions to address any complaints or issues, ensuring high levels of satisfaction.
Education
MBA - Human Resources Management And Operations
Symbioses Distance Learning ,Pune
Pune, India12.2022
Master of Commerce - Economics, Business Studies, Accounting, Law
Kumaun University (Nainital)
Uttarakhand 06.2019
Bachelors of Commerce (Hons) - Economics, Law, Business Studies And Accounting
Dr. Bhim Rao Ambedkar College University of Delhi
Delhi06.2016
Skills
- Staff Management
- Strategic Planning
- Operations Management
- LMS Management (Blackboard/ Module)
- Escalation Management
- Course Administration and Academic Leadership
- Quality and Compliance
- Sales Force/CRM Handling/MIS
- Advance Zoom Application
- Course Development and Coordination
- Counselings and Student Engagement
- Customer Service
- Faculty Management
- Resource Management
Timeline
Associate Manager-Academic Delivery and Operations
Shiv Nadar University
08.2023 - Current
Student Success Advisor- Delivery and Operations
Pearson Education India
08.2022 - 07.2023
Senior Operations Executive - Examination Delivery
IDP Education India (Planet Education)
03.2019 - 06.2022
MBA - Human Resources Management And Operations
Symbioses Distance Learning ,Pune
Master of Commerce - Economics, Business Studies, Accounting, Law
Kumaun University (Nainital)
Bachelors of Commerce (Hons) - Economics, Law, Business Studies And Accounting
Dr. Bhim Rao Ambedkar College University of Delhi