Sachin Sharma
Operation Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Store Manager
Jubilant FoodWorks
01.2011 - 01.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Operations Manager
McDonald's India
01.2013 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Hotel MGMT Degree -
Dr Dy Patil Collage
HSC (com) - undefined
St Joseph High school
SSC - undefined
St Joseph High School
Skills
Operations
Accomplishments
- Credited with the BEST CUSTOMER DELIGHT RESTAURANT amongst food court restaurant
- Credited with the Highest Sales achievement award amongst Mc Café.
- Credited with the Highest Profit achievement award.
- Credited with Highest MDS sales (McDelivery system).
Scopeoftraining
Acquire knowledge in all major hospitality departments and the allied areas.
Professional Highlights
- Developed 9 Restaurant General managers by successfully imparting training & development plans.
- Successfully building the small town ( Aurangabad & Nasik ) from loss making to Profit
- Responsible for strategic intension & major restaurant systems for smooth operations.
- Analyzing the growth rate, financial & cost aspect and supervising the P & L of the restaurant.
- Designing the basic organizational structure with proficiency in Basic Shift Management Course, Advanced Shift Management Course & Systems Management Course.
- Managing & controlling the home delivery system, kiosk concept, Mc Café, Drive thru.
- Accountable for Management & Crew Development, Staff Hiring & Turnover as well as dealing with the Legal staffs.
- Preparing reports of food and daily processes.
- Effectuating pre-planned sales strategies, promotions, employee benefit & QSC(Quality, Service Cleanliness).
- Graduated from Hamburger University on successful completion of ‘Restaurant Leadership Programme' in Bangkok.
- Successful completion of ‘Business Leadership Practices' 2016
Personal Information
Date of Birth: 05/03/1983
Timeline
Operations Manager
McDonald's India
01.2013 - Current
Store Manager
Jubilant FoodWorks
01.2011 - 01.2013
Hotel MGMT Degree -
Dr Dy Patil Collage
HSC (com) - undefined
St Joseph High school
SSC - undefined
St Joseph High School
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