SACHIN TANWAR
Quality Team Leader
Gurugram
Summary
5.5 Years of experience with a demonstrated history of working in the outsourcing/offshoring industry, Skilled in Content Management (Trust & Safety), Analytical Skills and Customer Relationship Management. I am a dedicated, organized and methodical individual having good interpersonal skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Quality Team Leader
Concentrix
Gurgaon
02.2022 - Current
- Responsible for leading, motivating, grooming and supervising the team of Quality Analysts
- Adapted procedures to mitigate issues and improve deficiencies.
- Engage with client and business owners to understand ongoing process changes and evaluate change in requirement
- Handled scheduling, data tracking and other administrative functions for quality team
- Delegate tasks and set deadlines
Sr. Quality Analyst
Concentrix
Gurugram
08.2020 - 01.2022
- Responsible for doing root cause analysis and provide insights to the customers or internal stakeholders
- Provide feedback on area of opportunities
- Identifying operational/training issues and help team fixing the gaps
- BQ management
- Compliance audits
Sr. Advisor
Concentrix
Gurugram
01.2019 - 07.2020
Advisor
Concentrix
Gurugram
10.2017 - 12.2018
Education
Post Graduate Diploma in IBO - Accounting And Business Management
IGNOU
12.2019 - 12.2020
Bachelor of Commerce - Accounting And Business Management
Delhi University
New Delhi 07.2014 - 07.2017
Intermediate - Commerce
Delhi Public School
Gurugram 04.2013 - 06.2014
Skills
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Certification
Yellow Belt (Six Sigma), 2022
Additional Information
- Marital Status: Single
- Nationality: Indian
- Passport No: , R6412981, Expires 08/02/28
- Address: H No. - 1964, B-block, Maruti Kunj, Bhondsi (168), Teh. Sohna GURGAON - 122102 Haryana
Timeline
Quality Team Leader
Concentrix
02.2022 - Current
Sr. Quality Analyst
Concentrix
08.2020 - 01.2022
Post Graduate Diploma in IBO - Accounting And Business Management
IGNOU
12.2019 - 12.2020
Sr. Advisor
Concentrix
01.2019 - 07.2020
Advisor
Concentrix
10.2017 - 12.2018
Bachelor of Commerce - Accounting And Business Management
Delhi University
07.2014 - 07.2017
Intermediate - Commerce
Delhi Public School
04.2013 - 06.2014
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