Sachin Chand

• Managed enterprise and mid-market portfolio on the Confluent platform, driving consumption growth, adoption, and retention
• Owned consumption lifecycle, analyzing Kafka usage (clusters, topics, partitions, storage) to identify expansion opportunities and churn risks
• Led QBRs and wellness check-ins, aligning customer use cases with Confluent Cloud / Platform capabilities to accelerate value realization
• Partnered with Account Executives to drive expansion, upsell, and increased platform footprint across accounts
• Influenced renewals through ROI storytelling, usage optimization, and strategic advisory on Kafka architecture and best practices

• Owned end-to-end sales cycle: account targeting → pipeline creation → stakeholder discovery → solution mapping → negotiation → contract closure

• Managed enterprise SaaS and cloud-native accounts across EMEA driving adoption of Oracle Linux and virtualization platforms supporting mission-critical applications.

• Generated high-quality qualified pipeline across Enterprise, Mid-Market & SMB accounts through a combination of prospecting, meetings, CXO-level engagements, cold calling, LinkedIn outreach, targeted email cadences, and partner-led introductions.

• Consistently exceeded annual sales quotas, achieving 109% (FY22), 118% (FY23), 111% (FY24), and 125% (FY25) through disciplined pipeline management, strong executive engagement, and effective deal execution.

• Managed full sales cycle from lead generation → discovery → demo → negotiation → closure.
• Conduct online presentations and demos to prospects, showcasing the benefits of digital publishing offerings.
• Drove enterprise adoption of QuarkXPress and Quark Publishing Platform across EMEA by replacing legacy publishing workflows and competition (including Adobe Creative Suite and Affinity Publisher) within SMB & Mid-Market accounts, enabling automated, template-driven content creation across print and digital channels.
• Consistently achieved and exceeded monthly and quarterly revenue targets by driving new logo acquisition through strategic field engagement, executive relationship building, and value-based selling. Global Top Performer annually for sustained overachievement.

• Identified and qualified potential business opportunitiesby engaging with inbound enterprise users and IT stakeholders of uncovering infrastructure, support, and service upgrade requirements.
• Generated sales pipeline by mapping customer environments and tracking upcoming renewals, sharing qualified leads with account managers for managed services and IT support solutions.
• Collaborated with account managers and technical teams to align customer requirements with service offerings, supporting proposal development and advancing opportunities.

• Managed end-to-end service coordination for premium enterprise accounts across EMEA focused on DACH for pharmaceutical, biotech, life sciences, and research laboratory sectors, ensuring timely delivery aligned with contracted SLAs and service cycles.
• Generated and managed service quotes, utilization reports, and contract documentation for pharmaceutical and life sciences customers, supporting service renewals, compliance, and account growth.
• Served as the primary point of contact for assigned accounts, proactively managing service requests, coordinating cross-functional support, and ensuring high service quality, contract adherence, and long-term customer retention.

• Resolved complex customer issues for Amazon.de marketplace, handling order escalations, refunds, delivery disputes, and account-related concerns while maintaining high CSAT and SLA compliance.
• Supported German-speaking customers across voice and email channels, ensuring accurate resolution of order, payment, and logistics queries in alignment with Amazon’s customer obsession standards.
• Acted as escalation point for critical cases and trained and mentored team members on resolution workflows, quality standards, and customer handling, improving team performance and first-contact resolution.