Sachin Poojari
Dombivali
Summary
An enthusiastic, ambitious and professional individual who has a proven track record of achieving results in highly competitive environments.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Deputy Director
Toothsi.in
Mumbai
07.2025 - Current
- Currently leading Pan India Pre-Sales and Field Sales teams for non-core cities, driving revenue growth and market expansion.
- Managing Retail Experience Centres across multiple cities, overseeing day-to-day operations, team performance, and customer experience.
- Driving strategies to increase footfall at retail centres through structured call center outreach and targeted engagement campaigns.
- Responsible for revenue growth and profitability, closely monitoring business performance and operational efficiency
- Expanding the franchise network, creating sustainable business opportunities and strengthening market presence.
Associate Director of Sales
Toothsi.in
Mumbai
01.2023 - 07.2025
- Promoted to lead business growth with full P&L ownership, ensuring achievement of revenue and profitability targets.
- Defined and executed strategic business initiatives to expand market reach and improve operational efficiency.
- Identified new growth opportunities through market analysis and business insights to scale revenue.
- Led cross-functional teams across sales, operations, and partnerships to drive sustainable business expansion.
Senior Manager
Toothsi
Mumbai
02.2022 - 01.2023
- Led and managed a 150+ member Pre-Sales team, driving lead generation, conversion, and revenue growth across Pan India.
- Built and expanded a nationwide partner clinic network, strengthening strategic partnerships and scaling service coverage.
- Oversaw end-to-end Toothsi operations, ensuring seamless coordination between sales, clinics, and operations teams.
- Defined business strategies and monitored key KPIs, ensuring consistent achievement of revenue and operational targets.
- Led multiple team leaders and managers, focusing on performance management, coaching, and leadership development.
- Drove cost optimization initiatives during a challenging business phase, improving operational efficiency and maintaining business stability.
- Launched and implemented the “Launchpad” leadership development program, enabling internal talent growth and preparing future leaders within the organization.
- Streamlined operational processes and implemented improvements to enhance productivity and customer experience.
- Collaborated with cross-functional teams including sales, marketing, product, and operations to support business expansion and revenue growth.
Manager
Toothsi.in
Mumbai
11.2021 - 02.2022
- Led and managed a 150+ member Pre-Sales team, driving lead generation, conversion, and revenue growth across Pan India.
- Built and scaled a nationwide partner clinic network, strengthening strategic partnerships and expanding service reach.
- Managed end-to-end operations for Toothsi, ensuring smooth coordination between sales, clinics, and operations teams.
- Implemented process improvements to enhance operational efficiency and customer experience.
- Monitored team performance, KPIs, and revenue metrics, ensuring consistent achievement of business targets.
- Collaborated with cross-functional teams including sales, marketing, and operations to drive business growth.
Trainer
Tootshi.in
Mumbai
01.2021 - 11.2021
- Conducting Process & CRM Training training
- Driving Targets of OJT Teams
- Call Audit and Feedback
- Coaching & Developing low Performer post call audit and couselling
- Develop OJT training programs
- Maintain files of training materials Maintain organized logs of all training conducted Presparing
- Product Test and Conducting evry week
- Class room training for low scorer
- Facilitated feedback sessions to assess training effectiveness and participant engagement.
- Collaborated with management to identify training gaps and improvement areas.
Training Manager
Sulekha.Com
08.2015 - 10.2020
- Managing training for Digital advertising on Sulekha web portal of B2C segment.
- End to end training sessions & conducting performance review for the branches.
- Preparing presentations formats for HNI customers.
- Transforming analysis into business solutions. Providing resolutions for profitable business.
- Getting process in place to run the online sales tele-calling center.
- One on one coaching to BQ employees for improving performance.
- Evaluating needs of company and plan training programs accordingly.
- Conducting call calibration & providing feedback on call Quality.
- One on one coaching to BQ employees for improving performance.
Quality & Training
CY Future
04.2015 - 07.2015
- Preparing process Test on weekly basis.
- Conducting Pre-login & post log out briefing for all the agents to motivate & pushing them towards to reach their target.
- Analyzing agent performance & accordingly preparing plan of action for improvement.
- Monitoring calls & sharing feedback on daily basis.
- Preparing different kind of MIS report. Conducting Additional activities for BQ agents.
Quality Team Leader
Hinduja Global BPO
02.2013 - 04.2015
- Handling Quality audit for TAB CAB inbound process.
- Analyzing VOC & making process improvement according to that.
- Training to CSR for call handling effectiveness, AHT & customer center services.
- Preparing different MIS, Reports & Dashboards.
- Imparting result-oriented feedbacks & behavioral sessions to CSR.
- Organizing contest to motivate the agents.
- Preparing presentation for monthly review.
- Knowledge of six sigma tools: pareto analyzing & Gage RnR.
Quality Team Leader
Andromeda BPO pvt Ltd.
12.2010 - 01.2013
- To audit the number of calls given by the client daily.
- Record feedback and to let the Customer service rep knows about his/her areas of improvements.
- Bring in necessary changes to the process and constant updating of call center core process, to check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about.
- Conducting call calibrations. To check if the CSR has used the right telephone etiquettes & followed appropriate procedures led to a proper resolution for the customer's request.
- Ensuring the team is well trained on our products and offerings.
- Train the team of tele-callers and team leaders on various products and offerings of TAGIC.
- Conduct refresher courses and knowledge tests regularly for the team.
- Conduct quality training for the team.
- Ensure the agreed quality index parameters are reached through training and monitoring.
- Increase efficiency of the system through increased quality. Ensure that 'Best Practices' are adopted and all team members operate to the highest professional standards.
Customer Service Executive
3I - Infotech
08.2008 - 12.2010
- Deal directly with customers either by telephone, electronically.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Perform customer verifications. communicate and coordinate with internal departments.
- Follow up on customer interactions. Provide feedback on the efficiency of the customer service process.
Education
Diploma In Digital Marketing - Digital Marketing
L.I.P.S India
10.2017 - 12.2017
TTT Certifications - Train The Trainer Course
3 Key Factors Consultant Pvt Ltd
11.2016 - 11.2016
B.Com -
University
Mumbai 06.2011 - 03.2013
Mumbai
MumbaiS.S.C. -
Mumbai
MumbaiSkills
- Marketing
- Negotiating
- Dynamic
- Smart
- Marketing strategies
- Strong closing skills
- Entrepreneurial flair
- Increasing revenue
- Commercial Marketing campaigns
- Influencing skills
- Customer focused
- Building relationships
- High energy levels
- Analyzing data
- Effective
- Sales orientated
- Account management
- People management
Accomplishments
- TTT-Program attended & certified by External coach of Sulekha
Personal Information
Date of Birth: 11/01/90
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Languages
English
First Language
Marathi
Proficient
C2
Hindi
Proficient
C2
Spanish
Beginner
A1
Timeline
Deputy Director
Toothsi.in
07.2025 - Current
Associate Director of Sales
Toothsi.in
01.2023 - 07.2025
Senior Manager
Toothsi
02.2022 - 01.2023
Manager
Toothsi.in
11.2021 - 02.2022
Trainer
Tootshi.in
01.2021 - 11.2021
Diploma In Digital Marketing - Digital Marketing
L.I.P.S India
10.2017 - 12.2017
TTT Certifications - Train The Trainer Course
3 Key Factors Consultant Pvt Ltd
11.2016 - 11.2016
Training Manager
Sulekha.Com
08.2015 - 10.2020
Quality & Training
CY Future
04.2015 - 07.2015
Quality Team Leader
Hinduja Global BPO
02.2013 - 04.2015
B.Com -
University
06.2011 - 03.2013
Quality Team Leader
Andromeda BPO pvt Ltd.
12.2010 - 01.2013
Customer Service Executive
3I - Infotech
08.2008 - 12.2010
Mumbai
S.S.C. -
Mumbai