Sadaf Fatima

• Team lead for account managers, handling FPI(broker dealer, GCs, hedge funds and direct clients) FDI and FVCI Clients.
• Led cross-functional teams for the successful completion of major client on boarding projects with client satisfaction.
• Identified opportunities to improve operational process flows and efficiencies in team.
• Transformed customer experience by continuous improvement and solution driven ideas.
• Cultivated strong relationships with key stakeholders and customers.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Created succession plans to provide continuity of operations during leadership transitions.
• Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management

to develop strategic initiatives and long term

goals.

• Facilitated for client due diligence visits, formalization of agenda and preparation of

PPTs.

• Administer regular client service reviews and familiarized them of the regulatory changes. provide proactive communication of upcoming market changes and client impact.
• Analyse client requirement and provide effective solutions with close coordination with operation.
• Conduct training and team hurdles,guiding them on effective client management skills.

• Supervised day-to-day queries and transaction to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with operations, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among team members on various project tasks.
• Followed through with client requests to delivering the required reports.
• Took ownership of customer issues and followed problems through to resolution.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.