Summary
Overview
Work History
Education
Skills
Achievements And Awards
Software
Timeline
Generic

SADAF JOIYA

Operations
Jaipur

Summary

Results-driven Team Leader with 7+ years of experience in operational management, process automation, and team development. Proven track record of enhancing productivity, reducing costs, and fostering a culture of continuous improvement. Adept at leveraging RPA and Gen AI to streamline workflows, mentor teams, and deliver high-impact results. Recognized for leadership excellence with multiple awards and a commitment to client satisfaction.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Team Leader

Genpact
02.2023 - Current
  • Spearhead a team of 7 professionals, driving initiatives to automate processes using RPA and Gen AI, achieving 20% reduction in project delays and significant cost savings.
  • Recognized with two Silver Awards for outstanding leadership and performance.
  • Mentored 4 junior team members, resulting in 2 promotions to Process Developers.
  • Implemented innovative workflows to enhance productivity and maintain high-quality standards.

Shift Supervisor/Team Lead

Mattsen Kumar
03.2021 - 01.2023
  • Boosted team productivity by designing performance tracking systems and fostering collaboration.
  • Maintained exceptional client satisfaction rates through effective operational oversight.
  • Improved team morale and cohesion, leading to a more efficient work environment.

Supervisor

Madomas Consultancy
11.2017 - 12.2020
  • Oversaw daily operations, ensuring timely project delivery and adherence to quality benchmarks.
  • Championed a culture of innovation, encouraging team members to propose value-adding ideas.

Education

PG Diploma -

INIFD
01.2015 - 01.2017

Bachelor’s Degree - undefined

Maharaja Ganga Singh University
01.2012 - 01.2014

Skills

  • Team Development
  • Strategic Planning
  • Mentorship
  • Process Automation (RPA, Gen AI)
  • Quality Control
  • Continuous Improvement
  • Problem-Solving
  • Time Management
  • Collaboration
  • Team supervision

Achievements And Awards

  • 2× Silver Awards, Genpact, 2023, For Leadership & Performance
  • Promoted 2 Junior Team Members, 2023, To Process Developers through mentorship
  • 20% Reduction in Project Delays, 2023, Via workflow innovation

Software

Power Bi

SQL

Timeline

Team Leader

Genpact
02.2023 - Current

Shift Supervisor/Team Lead

Mattsen Kumar
03.2021 - 01.2023

Supervisor

Madomas Consultancy
11.2017 - 12.2020

PG Diploma -

INIFD
01.2015 - 01.2017

Bachelor’s Degree - undefined

Maharaja Ganga Singh University
01.2012 - 01.2014

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