Sadaf Khan
Assistant Manager Training
Yamuna Vihar,new Delhi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Travel knowledge and customer skills.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Travel Counselor
Carlson Wagonlit Travels, Fare Tracker –GSC
05.2015 - 09.2017
- Responsible for tracking the lower fare for the existing reservations of the corporate clients
- Working on Multiple GDS for e-ticket reissuance and exchanges
- Build professional relationship and providing backend support to the corporate Clients
- Interaction with Client on timely Basis regarding the process Improvement
- Auditing the Team Audits and rectifying errors by contacting the Leads in Branch
- Worked on process improvement projects with SQT Team & shared kaizen Ideas to reduce hindrance and quality errors.
- Introduced standardized training for cohesive learning environments.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Executive
Serco Global Services
12.2013 - 05.2015
- Responsible for e-ticket reissuance and exchanges
- Build professional relationship and providing backend support to the Sales and Customer Service team.
Training and Quality Analyst
Carlson Wagonlit Travel
NEW DELHI
10.2017 - 12.2021
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Assistant Training Manager
Teleperformance
NEW DELHI
01.2022 - Current
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than Number employees each year.
- Coordinated technical training and personal development classes for staff members.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Selected and assigned instructors to conduct specific training programs.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Refresher training planning post Training need analysis (TNA) basis quality performance of floor bottom quartiles.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Coordinating with stakeholders and other departments for smooth implementation of new projects accross different sites.
Education
Advance Diploma - Italian
Jamia Millia Islamia
New, Delhi 08.2010 - 04.2013
Diploma - Tourism & Travel Management
Jamia Millia Islamia
New, Delhi 08.2008 - 04.2009
Sr.Sec Examination (CBSE) - Commerce
RSKV
Mehrauli New Delhi 04.2007 - 03.2008
B.A. - English Hons
Jamia Millia Islamia
Okhla 01.2008 - 04.2013
Skills
Staff development plans
Additional Information
- AWARDS & ACHIEVEMENTS , Certificate in Volunteering in Common Wealth Games 2010. Certificate in Tourism Training by Ministry of Tourism, Govt. of India. Attended Italian Workshop & many Italian Delegations. Attended conferences in Event Management Bravo Awards & Gem Award for the Team.
Timeline
Assistant Training Manager
Teleperformance
01.2022 - Current
Training and Quality Analyst
Carlson Wagonlit Travel
10.2017 - 12.2021
Travel Counselor
Carlson Wagonlit Travels, Fare Tracker –GSC
05.2015 - 09.2017
Executive
Serco Global Services
12.2013 - 05.2015
Advance Diploma - Italian
Jamia Millia Islamia
08.2010 - 04.2013
Diploma - Tourism & Travel Management
Jamia Millia Islamia
08.2008 - 04.2009
B.A. - English Hons
Jamia Millia Islamia
01.2008 - 04.2013
Sr.Sec Examination (CBSE) - Commerce
RSKV
04.2007 - 03.2008
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