Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Personal Data
Timeline
Generic

SADANANDA KUMARA

Bangalore

Summary

Dynamic Team Leader with proven success at TFS Ltd Company, excelling in operational efficiency and customer satisfaction. Skilled in implementing SOPs and training staff, I drive revenue growth and enhance guest experiences. Recognized for strong leadership and effective problem-solving abilities, ensuring compliance with hygiene standards and optimizing service delivery.

Overview

12
12
years of professional experience

Work History

Team Leader

TFS Ltd Company
Bangalore
11.2024 - Current
  • Supervise daily food and beverage operations, ensuring seamless service and otherness to quality and hygiene standers.
  • Manage and train a team of service staff to enhance customer experience and operational efficiency.
  • Monitor inventory levels and coordinate with suppliers for timely procurement of stock.
  • Handle guest interactions, resolving complaints and ensuring high customer satisfaction.
  • Implement standard operating procedures (SOPs) to optimize workflow and maintain compliance with airport regulations.
  • Collaborate with kitchen and management team to introduce promotions , seasonal menus, and special events.
  • Conduct regular audits to ensure adherence to food safety and hygiene protocols.
  • Track sales performance , analyze trends, and provide reports to management for continuous improvement.

Team Leader

PVR INOX LTD
Bangalore
10.2018 - 11.2024
  • Responsible for the overall efficient and effective management of food and beverage services.
  • Responsible for the entire operations in the unit.
  • Handling all the department operations like F&B, housekeeping, maintenance, administration and security.
  • Ensure availability of food options like ready eat, retail /MRP, beverages and menu offering in sufficient quantities as per timings and guidelines of business requirement.
  • Responsible for PO issued, vendor invoice validation and submission to finance department.
  • Discuss with the team daily targets vs. achievements.
  • Achieve profitable business & revenue target and provide suggestion on sale growth.
  • Take care of daily inventory and nonperishable stock count in a roper manner.
  • Check the check and PRP, MRD,SOP and FIFO following.
  • Ensure food quality 100% with guest satisfaction .
  • Handling guest complaints .
  • Preparing daily and monthly management reports like revenue generation, cogs, MIS, and P&L reports.
  • Tracking monthly equipment checklist and followups staff on safety and security procedures.
  • Conducting the fire and safety class twice in a month with the help of fire marshal.
  • Head the feedback reviews and discuss in F&B committee meetings .

Senior Guest Service Associate

HMS HOST
Bangalore
09.2013 - 07.2018
  • Prepare restaurant tables with special attention to sanitation and order.
  • Greeting and Seating guests.
  • Present restaurant menus and help guests select food and beverages.
  • Take or serve orders, and answer questions, or make recommendations for other products.
  • Providing exceptional customer service.
  • Maintaining clean and organized environment.
  • Cash handling
  • Teamwork and communication

Education

Bachelor of Commerce -

Sabarmati Univercity
Bangalore

.

Skills

  • Setting up new store for operations as per company SOPs
  • Good Communications skills (written and spoken)
  • Effective communicator with the strong analytical problem solving & Organizational abilities
  • Effective customer service skills
  • Leadership skills
  • Standard operating procedures
  • Team training and development
  • Decision making
  • Multi tasking
  • Resolved driven thorough the team
  • Process Oriented
  • Hygiene oriented according to FASSI Norms
  • Part of a new multiplex opening as a duty manager, setting of DO & Dont's as per company SOPs , OJT Training to the staff with L&D who are induction

Affiliations

  • Three times Representing Bangalore university for the Kho-Kho team.
  • Playing Cricket.
  • Singing and listening Songs.

Languages

Kannada
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Telugu
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2

Personal Data

Date of Birth : 19-07-1992

Nationality    : Indian 

Religion        : Hindu

Marital Status: Married 

Sex                 : Male

Timeline

Team Leader

TFS Ltd Company
11.2024 - Current

Team Leader

PVR INOX LTD
10.2018 - 11.2024

Senior Guest Service Associate

HMS HOST
09.2013 - 07.2018

Bachelor of Commerce -

Sabarmati Univercity

.

Similar Profiles

CREATE PROFILE
SADANANDA KUMARA