Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Sadat Khurram

Sadat Khurram

Howrah

Summary

Results-driven CEO with expertise in team leadership and operational efficiency. Proven success in enhancing project delivery and strategic planning to drive company growth.

Overview

14
14
years of professional experience

Work History

CEO

Triunfo technologies pvt ltd
Kolkata
12.2020 - Current
  • Led cross-functional teams to enhance operational efficiency and project delivery.
  • Developed long-term strategic plans for company growth and market expansion.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.

Team Leader

Met Technologies PVT LTD
Kolkata
11.2014 - 03.2017
  • Coordinated daily tasks to ensure workflow efficiency and team collaboration.
  • Mentored new team members on company policies and operational procedures.
  • Assisted in conflict resolution among team members to maintain a positive work environment.
  • Monitored team performance and provided constructive feedback regularly.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Established clear expectations for employees, providing guidance when needed.

Customer Care Representative

fusion bpo
Kolkata
07.2013 - 11.2014
  • Assisted customers with inquiries through phone and email communication.
  • Educated customers about product features and benefits during calls.
  • Escalated unresolved issues to management for further assistance.

Customer Service Representative

Smart bpo
Kolkata
11.2011 - 07.2013
  • Elevated customer understanding through delivery of comprehensive product information.
  • Implemented effective problem-solving techniques to manage customer complaints.
  • Provided detailed product insights to enhance customer satisfaction.

Education

B.com - Finance And Accountancy

Sikkim Professional University
Siikim
01-2023

High School Diploma -

West Bengal Board
Kolkata
01-2012

MBA -

Mangalayatan Univversity
Aligarh

Skills

  • Team leadership
  • Data Cleaning & Preparation
  • Reporting and Dashboarding
  • Business Intelligence (BI)
  • Statistical Analysis

Skills and Services

  • Data Analysis
  • Microsoft Excel (Advanced functions,
    PivotTables, Charts)
  • Conflict resolution
  • Customer focus

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Urdu
Upper Intermediate (B2)
B2

Affiliations

  • Playing a sport
  • running, or hiking.
  • networking groups
  • taking online courses, learning languages.

Timeline

CEO

Triunfo technologies pvt ltd
12.2020 - Current

Team Leader

Met Technologies PVT LTD
11.2014 - 03.2017

Customer Care Representative

fusion bpo
07.2013 - 11.2014

Customer Service Representative

Smart bpo
11.2011 - 07.2013

B.com - Finance And Accountancy

Sikkim Professional University

High School Diploma -

West Bengal Board

MBA -

Mangalayatan Univversity

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Sadat Khurram