SADDAM HUSSAIN
New Delhi
Summary
Dynamic professional with extensive experience in Fleet management. Proven track record in optimizing operations and enhancing customer satisfaction through effective communication and conflict resolution. Skilled in employee scheduling and team leadership, consistently driving performance improvements and fostering strong relationships with clients and partners.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Creativity At Best Technologies & Private Limited
04.2024 - 02.2025
- Assigned work to Fleet team and monitored performance of project personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
Fleet Manager
Acko Technology & Services Pvt Ltd
10.2019 - 08.2023
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Attended weekly meetings with management team members in order to stay up-to-date on changes and updates related to job duties and responsibilities.
- Prepared reports summarizing the status of fleet operations for senior management review.
- Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.
- Worked closely with management to resolve any customer complaints or disputes that arose.
Key Account Manager
Rivigo Pvt Ltd
03.2019 - 09.2019
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Established strong relationships with clients through regular communication and follow-up activities.
- Provided input into product development and marketing strategies based on key account feedback and requirements.
- Participated in industry events and conferences to stay informed on market trends and build network with potential key accounts.
Partner Care Executive
OLA CABS
05.2016 - 01.2019
- Managed Ola cab driver/partner issues, resolving complaints in real time and maintaining high partner satisfaction ratings.
- Ensured compliance with industry regulations and company policies.
- Completed day-to-day duties accurately and efficiently.
- Assisted with Business partner requests and answered questions to improve satisfaction.
Customer Care Executive
SWIGGY
05.2015 - 02.2016
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented strategies to manage customer churn and enhance customer loyalty.
- Tracked customer order statuses using various systems including CRM software.
- Monitored and analyzed performance metrics to identify trends and anticipate customer needs.
- Resolved billing issues and disputes through effective problem solving techniques.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Recorded details of all inquiries, complaints, and comments.
- Gathered customer feedback and reported it to management for further action.
- Maintained high satisfaction score by consistently resolving first-call issues.
Education
B. Com -
C.S.J.M. University
Kanpur01.2014
12th -
CBSE Board
01.2011
10th -
CBSE Board
01.2009
Skills
- Employee scheduling
- Inventory management
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Relationship building
- Staff management
- Vendor relationship management
- Recruitment and hiring
- Team leadership
Hobbies and Interests
- Playing cricket
- Chatting
- Listening to music
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr. Nazirul Islam
- Date of Birth: 06/10/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Timeline
Assistant Manager
Creativity At Best Technologies & Private Limited
04.2024 - 02.2025
Fleet Manager
Acko Technology & Services Pvt Ltd
10.2019 - 08.2023
Key Account Manager
Rivigo Pvt Ltd
03.2019 - 09.2019
Partner Care Executive
OLA CABS
05.2016 - 01.2019
Customer Care Executive
SWIGGY
05.2015 - 02.2016
B. Com -
C.S.J.M. University
12th -
CBSE Board
10th -
CBSE Board
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