SADDAM KHAN
Geeta Vatika Shahpur Gorakhpur
Summary
Results-driven Department Manager with 12+ years of experience in retail operations, sales growth, and team leadership. Currently managing department performance at Max Fashion (Landmark Group), overseeing sales strategies, inventory control, and customer experience enhancement. Proven ability to drive Like-for-Like (LFL) sales growth, optimize store operations, and lead high-performing teams. Skilled in KPI tracking, staff training, and implementing business strategies to achieve revenue targets and improve overall store efficiency.
Overview
12
12
years of professional experience
Work History
Department Manager
Landmark Group (Lifestyle International Pvt Ltd)-Max Division
08.2024 - Current
- Achieved 3% LFL growth through strategic promotions and customer engagement initiatives.
- Conducted monthly praise ratings, performance reviews, and staff training to enhance productivity and service excellence.
- Managed end-to-end store operations, including sales performance tracking, staff training, and visual merchandising.
- Ensuring the monthly implementation of the VM planogram department-wise, checking bundle offers and signage, and ensuring departmental compliance.
- Prepared weekly WBC and damage reports for the Loss Prevention (LP) team.
- Uploaded daily global count on SIM to maintain accurate records.
- Ensuring the monthly implementation of the VM planogram department-wise, checking bundle offers and signage, and ensuring departmental compliance.
- Implemented customer retention strategies, improving conversion rates and driving repeat business.
Customer Relationship Executive
Fabindia limited
09.2021 - 03.2024
- Identified opportunities for upselling and cross-selling products and services based on customer requirements
- To deliver Customer satisfaction by providing exceptional customer service internally and externally through white gloves service and Omni
- Managed store registers meticulously, overseeing key movements, store opening and closing, manual billing, exchanges and gift voucher issuance and redemption
- Ensured accurate operation of stock movement registers in strict adherence to company guidelines, maintaining precise records of transactions and inventory movements
- Oversee store operations to ensure smooth daily functioning, including opening and closing procedures, cash handling, and security protocols
- Maintain a clean and organized store environment, including merchandising displays and signage
Senior fashion assistant
Aeropostale - Arvind Lifestyle Brands Limited
12.2017 - 01.2020
- Analyzed sales data to identify areas of improvement in product performance and profitability
- Stocked and replenished merchandise according to store merchandising layouts
- Managed store displays according to company standards while ensuring customer satisfaction
- Informed customers about sales and promotions to boost overall sales
Fashion Consultant
United Colors of Benetton -G&B Fashion Pvt. Ltd.
03.2013 - 06.2017
Education
Bachelor of Arts (B.A.) - undefined
Ch.Charan Singh University
Meerut, Uttar Pradesh04.2012
Skills
- Sales & Revenue Growth
- LFL & KPI Management
- Team Leadership & Training
- Customer Experience Optimization
- Inventory & Stock Control
- Visual Merchandising
- Retail Operations Management
- Shrinkage Control
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Accomplishments
- Achieved a 2.7% increase in BS and a 2.16% improvement in conversion rate, contributing to LFL sales growth during my tenure.
- Achieved 3% sales growth YoY, surpassing revenue targets.
- Improved NPS rating from 85% to 95% during my tenure, enhancing overall customer satisfaction and brand loyalty.
Personal Information
- Father : Late Abdul Kadir Khan
- Date of Birth: 18/09/1990
- Nationality: Indian
Timeline
Department Manager
Landmark Group (Lifestyle International Pvt Ltd)-Max Division
08.2024 - Current
Customer Relationship Executive
Fabindia limited
09.2021 - 03.2024
Senior fashion assistant
Aeropostale - Arvind Lifestyle Brands Limited
12.2017 - 01.2020
Fashion Consultant
United Colors of Benetton -G&B Fashion Pvt. Ltd.
03.2013 - 06.2017
Bachelor of Arts (B.A.) - undefined
Ch.Charan Singh University
Similar Profiles
Yash Raj SharanYash Raj Sharan
Assistant Manager - Buying at Lifestyle International Pvt. Ltd - Landmark GroupAssistant Manager - Buying at Lifestyle International Pvt. Ltd - Landmark Group
MOOKAMBIKA IYERMOOKAMBIKA IYER
Senior Manager Corporate Affairs at LIFESTYLE INTERNATIONAL PRIVATE LIMITED (Landmark group of Companies)Senior Manager Corporate Affairs at LIFESTYLE INTERNATIONAL PRIVATE LIMITED (Landmark group of Companies)
Gaurav KarkraGaurav Karkra
Business Manager at Lifestyle Pvt Ltd (Landmark Group)Business Manager at Lifestyle Pvt Ltd (Landmark Group)