Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Personal Information
Areasofexpertise
Certification
Languages
References
Timeline
Generic
SADDHAAM IBRAHIM

SADDHAAM IBRAHIM

Vyasarpadi

Summary

Results-driven Construction Engineer with expertise in project management, structural analysis, and sustainable building practices. Demonstrates exceptional leadership, problem-solving, and communication skills to deliver high-quality projects on time and within budget. Adept at software development, system administration, and technical support. Dedicated to continuous learning and staying current with industry trends.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SUBJECT MATTER EXPERTISE

REDISOLVE SOFTWARE Pvt.Ltd.
Chennai
09.2022 - Current
  • Facilitated effective communication through organized meetings
  • Supported team members in attaining excellent customer satisfaction feedback
  • Ensured timely preparation of schedules, start of day tasks, and close of day tasks
  • Ensured timely updates in communications documentation
  • Offered troubleshooting support using phone and digital correspondence
  • Handled inquiries about technology-related issues effectively
  • Administered deployment of required system updates efficiently.
  • Provided assistance with resetting authentication details
  • Utilized remote control tools to assist offsite teams
  • Planned maintenance activities, optimizing efficiency during shutdowns.
  • Executed emergency repairs to prevent production losses during critical periods

SENIOR CUSTOMER SUPPORT ASSOCIATE

REDISOLVE SOFTWARE Pvt.Ltd.
Chennai
02.2022 - 09.2022
  • Facilitated support for customers using chat-based and email systems
  • Offered expertise to help junior agents meet their goals
  • Supported customer inquiries using multiple methods like phone, email, and chat.
  • Addressed client issues efficiently
  • Determined the best action plans through thorough investigation
  • Provided support during product setup procedures
  • Incorporated client suggestions promptly
  • Guaranteed alignment with required privacy and security protocols
  • Executed maintenance tasks for various technological components

CUSTOMER SUPPORT ASSOCIATE

CANDOR MANAGEMENT SERVICES Pvt.Ltd.
Chennai
11.2020 - 01.2022
  • Provided assistance to customers using both email and chat communications
  • Assigned to projects for Redisolve Software Pvt. Ltd
  • Supported clients by addressing queries through phone, email, and chat
  • Supported customers in configuring and installing products
  • Utilized suggestions to improve offerings.

TUNNEL ENGINEER

NIRMAN VRIDHI INFRA LLP
MUMBAI
06.2019 - 02.2020
  • Performed rock splitting using specialized drillers and rock splitter
  • Conducted mucking operations manually with efficient manpower utilization
  • Performed hand-spraying techniques for dry shotcrete projects
  • Achieved high-quality RCC work through methodical checking and manpower efficiency
  • Coordinated UG 07 project with L&T STEC JV for MMRC Mumbai
  • Oversaw completion of CP 23/24 stages in early operational phase
  • Carried out frequent checks on tunnels' structural components and machinery for hazard detection
  • Facilitated secure transit through regular traffic assessments
  • Documented all maintenance conducted on tunnel infrastructure and machinery.
  • Supported team with safety protocol implementation in tunnels
  • Ensured all critical systems operated efficiently
  • Established solutions to decrease vehicular noise within tunnel confines

ASSISTANT MANAGER CIVIL

ESSAR PROJECTS INDIA LTD.
NEYVELI
08.2014 - 09.2018
  • Engineered twin flue RCC chimney for 2x500 MW thermal power plant
  • Completed installation of two massive cooling towers at a 2x500 MW thermal energy facility
  • Engineered RCC cold water pump system for 2x500 MW power station
  • Executed systematic demolition of outdated pump house
  • Participated in project activities for Neyveli New Thermal Power establishment at Cuddalore, Tamilnadu
  • Engaged in operations management at Neyveli Lignite Corporation (India) Ltd.
  • Worked at the location of Cuddalore, Tamil Nadu

Education

Civil Engineer -

St.Peter's college of higher education and research
Chennai, T.N

Skills

  • Client Communication Management
  • Performance Reporting and Insights
  • Resource Management
  • Component Quantity Surveying
  • Billing and Invoice Coordination
  • Concrete Grade Expertise
  • AutoCAD proficiency
  • Negotiation Skills
  • Analytical Thinking
  • Construction safety
  • Materials Testing
  • Cost Control
  • Outstanding communication skills
  • Site supervision
  • Logistics Management Skills
  • Operational Strategy Development
  • Expertise in Commercial Projects
  • Construction Project Experience
  • HVAC System Knowledge
  • Technical Maintenance Skills
  • Expertise in Microsoft Office Applications
  • Desktop Technical Skills
  • Comprehensive Planning Skills
  • In-Depth Subject Understanding
  • User Support Solutions
  • Ticketing System Management
  • Service Excellence Coaching
  • Problem Escalation Oversight
  • Network Connectivity Diagnostics
  • Virtual Assistance
  • Virtual Technical Assistance
  • Credential Oversight

Languages

  • English
  • Hindi
  • Tamil

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Personal Information

  • Date of Birth: 04/02/92
  • Marital Status: -

Areasofexpertise

Monitoring project and status reporting to management for actual progress of the project., Reporting the major problems for keeping up the schedule for timely completion., Proficient for scheduling of job task as per client requirement ensuring safety and quality., Managing activities right from the conceptualization stage to the execution, involving finalization of technical specifications, procurement, scheduling, progress monitoring, erection, testing & site management., Sorting the problems in precautions and get assurance for the practice at site., Resolving it by taking serious actions with the help of management., Work according to the SPEC approved by the CLIENT & Ensure the IS Standards., Coordinating with main contractors, monitoring their performance in view of project schedule., Setting techno-commercial disputes / clarifications during execution of project., Supervising various activities including providing technical inputs for methodologies & coordination with site management activities., Executing as per IS STANDARDS and Ensuring Quality and Quantity management., Conducting TBT (Tool box Talk) daily without fail., Maintain safety in regular role and Quality standards ensuring safe man hours during work period till client satisfaction., Conducting tests for the materials used for specified construction & inspections to ensure operational effectiveness of project and utilities., Reviewing engineering drawings, layouts, diagrams, technical specifications, cost estimations for construction project.

Certification

  • AUTOCAD
  • STAD PRO
  • REVIT ARCHIETECTURE

Languages

Tamil
First Language
Hindi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2

References

References available upon request.

Timeline

SUBJECT MATTER EXPERTISE

REDISOLVE SOFTWARE Pvt.Ltd.
09.2022 - Current

SENIOR CUSTOMER SUPPORT ASSOCIATE

REDISOLVE SOFTWARE Pvt.Ltd.
02.2022 - 09.2022

CUSTOMER SUPPORT ASSOCIATE

CANDOR MANAGEMENT SERVICES Pvt.Ltd.
11.2020 - 01.2022

TUNNEL ENGINEER

NIRMAN VRIDHI INFRA LLP
06.2019 - 02.2020

ASSISTANT MANAGER CIVIL

ESSAR PROJECTS INDIA LTD.
08.2014 - 09.2018

Civil Engineer -

St.Peter's college of higher education and research
SADDHAAM IBRAHIM