Sadhana Das
Kalyan
Summary
Results-oriented professional with expertise in Human Resources management and a background in Business Management Studies. Experienced in sales and HR roles, effectively driving team performance and aligning with organizational objectives. Strong understanding of business operations and commitment to fostering collaborative work environments to enhance productivity and innovation.
Overview
4
4
Languages
8
8
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service and Operations Analyst
Eclerx
Bangalore
03.2025 - 03.2026
- Expert at managing workflow queues, tracking key performance metrics, and maintaining strong cross border customer relationships.
- Implemented new technologies to improve the efficiency of the customer service process.
- Assisted in troubleshooting customer issues and provided timely resolutions.
- Analyzed customer feedback to identify service improvement opportunities.
Client Advisory
Infinity Smart Service
06.2024 - 12.2024
- Provided strategic investment advice and portfolio management to clients, resulting in significant client returns.
- Conducted thorough market research to inform investment decisions.
- Created comprehensive financial reports and presentations for clients.
- Managed online advertising and social media strategies to enhance brand visibility and generate leads.
Sales Executive
Quess Corp Ltd
Mumbai
05.2023 - 05.2024
- Consistently exceeded sales targets.
- Achieved and surpassed sales quotas through proactive outreach and follow-up.
- Applied sales strategies and communication skills to drive client engagement.
- Cultivated and maintained client relationships.
- Identified client financial needs and provided tailored loan solutions.
- Enhanced customer satisfaction and loyalty through personalized assistance.
- Supported departmental success by developing effective sales initiatives.
- Enhanced organization's market reputation through strategic client interactions.
- Mumbai Sales
Education
Bachelors - Management Studies
B.K. Birla College of Arts, Science and Commerce
Mumbai 06.2020 - 05.2023
Higher Secondary Education - Commerce
C.H.M College of Arts, Science and Commerce
Mumbai 06.2018 - 04.2023
Skills
- Data analysis
- Report presentation
- Problem Solving ability
- Critical Thinking
- Solution oriented
- Relationship management
- Excellent communication skills
- Team Work
- Proactive and self-motivated
- Exceptional organizational skills
Languages
English
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1
Bengali
Beginner
A1
Timeline
Customer Service and Operations Analyst
Eclerx
03.2025 - 03.2026
Client Advisory
Infinity Smart Service
06.2024 - 12.2024
Sales Executive
Quess Corp Ltd
05.2023 - 05.2024
Bachelors - Management Studies
B.K. Birla College of Arts, Science and Commerce
06.2020 - 05.2023
Higher Secondary Education - Commerce
C.H.M College of Arts, Science and Commerce
06.2018 - 04.2023