Sadhana Karunakaran

Roles and responsibilities

Data Remediation & Data profiling

• Ensured Data quality remediation and accuracy between the Golden source and transaction processing systems to ensure the truth of the data.
• Delivered Dashboard status on a daily basis & maintained nil error throughout the project.
• Entrusted sole responsibility of Remediation activities for IN & KL Hubs.
• Preparation of Remediation Backlogs and set Mode of execution for GPOS discussion.
• Document verification of all the clients to meet up with the data quality measures and delivered correct values for Back-end upload.
• Metrics update of Remediation & provided inputs of Capacity projection on a Monthly basis.
• Ensured Collaboration with KL Team to provide guidance on Hub-status.
• Trained New Joiners by providing them clear guidance with the combination of skills and knowledge gained.

Data Reporting & Data Investigation

• Procured training on DQ Investigation and Reporting of SCI vs TP system and ensured to understand the workflow from the base with the help of training sessions and DOI.
• Contributed ideas to conduct Doubts and clarifications session post training.
• Within a short span of time, started Quarterly Investigation of Transaction processing systems vs SCI Reconciliation.
• Handed additional responsibility on Regulatory activities reconciliation & CDMI remediation.
• Initiation of FEDX requests and obtaining BO approvals for the reports extraction.
• Presenting in Remediation forum calls to address technical issues to change management team.
• Contributed ideas to make use of Data mart facilities from Inhouse team to procure Profile open dates in order to reduce initiation of fedx requests.

GBS IMO-Help desk activities

• At service for Static data maintenance, Offboarding and Authorised Signatory activities.
• Within a short span of time, Initiated Bulk SDM requests whilst training period.
• Handed sole responsibility of UK offboarding requests and backlogs.
• Ensured to learn three critical services being rendered by team and deliver guidance and service to RM/CM queries at all.
• Assigning daily volumes and tracking number of requests received on a daily basis.
• Proactively managing requests in employee's absence & escalations no matter when.
• Conducting Team building activities every friday.
• Delved into Openspan runtime and Pega installation & execution of the programme to run Bulk SDM requests.
• Training peers on Offboarding requests initiation and process steps.
• Procured cross training in SCI profile creation-ETB and Profile creation via BCA.