Shobhit Sourav
Senior Officer
Mumbai
Summary
Versatile Senior Manager specializing in insurance sector and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Senior Officer
Anand rathi insurance broker limited
Navi Mumbai
07.2022 - Current
- Reconciliation of policy and Endorsements of insurance placed by the RM's
- Produced MIS (Management Information System) reports each month
- Vendor payment processing
- Accounts UAT testing (Digitization of Invoices created)
Store Manager
CHARCOAL EATS
MUMBAI
01.2021 - 10.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Guest Service Associate
HOLIDAY INN
MUMBAI
09.2019 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
Education
MBA -
WELINGKAR INSTITUTE OF MANAGEMENT
MUMBAI 01.2023 - Current
Bachelor of Science - Hotel Management
INSTITUTE OF HOTEL MANAGEMENT
KOLKATA 07.2016 - 04.2019
Skills
MS OFFICE
Strategic planning
Team Player
Decision Making
Attention to detail
Timeline
MBA -
WELINGKAR INSTITUTE OF MANAGEMENT
01.2023 - Current
Senior Officer
Anand rathi insurance broker limited
07.2022 - Current
Store Manager
CHARCOAL EATS
01.2021 - 10.2021
Guest Service Associate
HOLIDAY INN
09.2019 - 12.2020
Bachelor of Science - Hotel Management
INSTITUTE OF HOTEL MANAGEMENT
07.2016 - 04.2019