Sadhgun Keerthi
Hyderabad
Summary
HR professional with a Master’s degree and over 5 years of experience in HR Operations, specializing in hiring, employee engagement, and grievance handling. Delivered effective support to Senior Human Resources Managers and HR Knowledge Centers, ensuring timely resolution of inquiries and operational tasks. Demonstrated expertise in executing HR processes accurately while enhancing policies and procedures for compliance. Proven ability to communicate effectively and manage relationships across all organizational levels.
Overview
5
5
years of professional experience
Work History
HR Partner
Amazon Development Centre Pvt Ltd
Hyderabad
05.2024 - Current
- Partnered with HR Business Partners to resolve complex employee relations cases, ensuring compliance with legislation and policies.
- Conducted interviews, verified candidate identities, and managed interview scheduling and onboarding processes.
- Drafted written warnings and show-cause notices in collaboration with HR Business Partners.
- Processed employee location changes and communicated related compensation adjustments effectively.
- Generated comprehensive HR reports analyzing absenteeism, attrition, workforce changes, and career development progress.
- Facilitated communication between employees, managers, and HR teams to drive continuous improvement.
- Enhanced communication by addressing common inquiries regarding exit processes and policy exceptions.
- Analyzed business metrics such as attendance and engagement to provide insights for leadership decisions.
Quality Associate, Last Mile Analytics and Quality (LMAQ)
Amazon Development Centre Pvt Ltd
06.2023 - 05.2024
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions.
- Identify patterns emerging in the audits and contribute to process/program improvements.
- Maintain records of day to day work by updating trackers or workflow tools.
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks.
- Understand performance metrics for driving business goals.
- Work in a collaborative environment and contribute to the growth of the respective team/program.
Sr Associate HR - GTS (Global Transfer Services)
Amazon Development Centre Pvt Ltd
Hyderabad
07.2022 - 05.2023
- Facilitated project transitions for applications team, preparing weekly and monthly metrics reports for WBR and biweekly stakeholder meetings.
- Generated biweekly RDS reports, identifying missing applications for managers and stakeholders.
- Managed team operations during absences of process lead and manager.
- Updated SOPs and processing documents to enhance efficiency.
- Assessed changes to document templates, ensuring compliance with established standards.
- Conducted new hire training, collaborating with ACES team on idea management and maintaining a unified checklist.
- Coordinated escalation management efforts with Process Lead and Managers, delivering process-specific reports as needed.
- Participated in macro and RPA launch initiatives, ensuring successful execution.
Associate HR - GTS (Global Transfer Services)
Amazon Development Centre Pvt Ltd
11.2020 - 06.2022
- Trained on eligibility checks for various kinds of job opportunities available inside Amazon Job portal in North America & Europe.
- Checked eligibility as per various job requirements - for managerial and non-managerial roles at fulfillment centers.
- Prepared workflow by using various reports from iCIMS, People Metrics, and People Portal.
- Created daily volume trackers and capacity utilization sheet for the team.
- Explained the entire process of applications processing to robotic process automation team for preparing a software for the team.
- Trained new joiners on the eligibility checks and processing applications based on job requirement.
Alexa Data Associate
Amazon Development Centre Pvt Ltd
03.2020 - 11.2020
- Worked closely with internal customers like Machine Learning Science modeling teams and provided the critical data they needed to improve Alexa's Automatic Speech Recognition and Natural Language Understanding models and domain features.
- Worked with text, speech and other types of data and attach tags to the contents, at scale.
- Delivered high quality of labeled data, leveraging guidelines to meet specific key performance indicators, and using in-house tools and software.
- Maintained strict confidentiality and followed all applicable Amazon policies for securing confidential information.
Education
MBA - HR
Vishwa Vishwani School of Business
Hyderabad01.2019
Bachelor of Business Administration -
Ethames Business School
Hyderabad01.2017
Skills
- HR operations
- Stakeholder management
- Employee Relations
- Project execution
- Quick learner
- Docusign
- Employee engagement
- HR policies and procedures
- ICIMS
- People portal
- MS Office (Excel, Word, PowerPoint)
- Salesforce
- HRSC
- Onboarding processes
Languages
- English
- Telugu
- Hindi
Personal Information
Date of Birth: 02/22/96
Awards
- Master Blaster Award – Recognized for outstanding contributions and exceptional performance in team collaboration and results at Amazon.
- Quality Apprentice – Bronze – Honored for achieving the highest quality score within the team.
- Quality Apprentice – Silver – Acknowledged for consistently maintaining top quality scores over an extended period.
- Leadership Accolade – Commended by Amazon leadership for proactive involvement in the EU Ops eligibility checking Kaizen initiative.
- Customer and Stakeholder Recognition – Received multiple commendations for effectively managing complex transfer cases and delivering high-impact results.
Timeline
HR Partner
Amazon Development Centre Pvt Ltd
05.2024 - Current
Quality Associate, Last Mile Analytics and Quality (LMAQ)
Amazon Development Centre Pvt Ltd
06.2023 - 05.2024
Sr Associate HR - GTS (Global Transfer Services)
Amazon Development Centre Pvt Ltd
07.2022 - 05.2023
Associate HR - GTS (Global Transfer Services)
Amazon Development Centre Pvt Ltd
11.2020 - 06.2022
Alexa Data Associate
Amazon Development Centre Pvt Ltd
03.2020 - 11.2020
MBA - HR
Vishwa Vishwani School of Business
Bachelor of Business Administration -
Ethames Business School
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