Summary
Overview
Work History
Education
Skills
Certification
Declaration
Timeline
CustomerServiceRepresentative
Sadhna Kushwah

Sadhna Kushwah

Ujjain

Summary

Passionate about delivering exceptional customer service and eager to leverage skills in the hospitality sector within the aviation industry. Seeking a dynamic role as a server to enhance abilities and provide top-notch service to clients. Excited about applying expertise in a fast-paced, challenging environment, contributing to team success. Looking for a position to grow professionally and make a positive impact on customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

F&B Sales & Reservation Executive

Sayaji Hotels
10.2024 - Current
  • Handling incoming reservation requests, confirming reservations, coordinating with other departments and managing cancellations.
  • Roaster making plans for the upcoming day.
  • Received incoming mail to hotel departments and guests, and handled outgoing mails
  • dealing with corporate guest to get revenue and maintaining guest Data.
  • Supported marketing initiatives by creating targeted promotional offers for prospective guests.
  • Responded quickly to telephone, email, online and in-person requests to book or update services.

F&B Assistant

Oblu Xperience Ailafushi & Obiu Select Lobigili by
11.2023 - 08.2024
  • Working in the resorts flagship underwater speciality restaurant, delivering high class customer service to valued customers.
  • Supported inventory management by restocking supplies and monitoring stock levels.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.

F&B Reservation & Take Away Associate

ITC Narmada
05.2023 - 10.2023
  • Delivering service to high value guests and ensure every individual had their needs met.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

F&B Reservation Associate

Sayaji Hotel
05.2022 - 02.2023
  • Providing information about the restaurants and hotel
  • Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
  • Managed high call volume while maintaining a professional demeanor and providing accurate information.

Education

High Education -

Govt.School of Excellence
Ujjain, M.P
07-2020

B.Com - Pursuing 3nd Year

Shri Atal Bihari Vajpayee College
Ujjain, India
03-2024

Diploma - Aviation, Hospitality, Travel Tourism & Customer Services

AKSA International Training Institute
07-2021

Skills

  • Adaptability
  • Strong at Multitasking
  • Good Team Player
  • Self Motivated and Enthusiastic to learn
  • Customer focus
  • Basic MS Excel

Certification

Certificate of customer handing

Certificate of E-waste

Felicitated for twice appearance on the trip advisor portal for excellent customer service

Winner of dance competition held at Oblu Xperience aliafushi

Winner of state level dance competition held in MP. India

Declaration

"All the information above is true to the best of my understanding.

Timeline

F&B Sales & Reservation Executive

Sayaji Hotels
10.2024 - Current

F&B Assistant

Oblu Xperience Ailafushi & Obiu Select Lobigili by
11.2023 - 08.2024

F&B Reservation & Take Away Associate

ITC Narmada
05.2023 - 10.2023

F&B Reservation Associate

Sayaji Hotel
05.2022 - 02.2023

High Education -

Govt.School of Excellence

B.Com - Pursuing 3nd Year

Shri Atal Bihari Vajpayee College

Diploma - Aviation, Hospitality, Travel Tourism & Customer Services

AKSA International Training Institute

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Sadhna Kushwah