Sadiya Samreen
Bangalore
Summary
Adept Technical Support Engineer with a proven track record at Hewlett Packard, excelling in technical expertise and relationship building. Spearheaded training material development and significantly improved customer service processes. Skilled in application installations and fostering client relationships, I played a key role in enhancing revenue through efficient invoice query resolutions.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Hewlette packard
Bangalore
10.2019 - Current
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Monitored ticketing system queues for incoming requests from customers.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Worked under the trade process by sending quotations to customers for damaged laptops, desktops, and printers.
- Collected payments, validated the purchase orders, and arranged services for the damaged systems.
- Conducted training sessions for trade process for the new employees.
- Was a part of earning revenue by clearing the queries for invoice process.
Education
Bachelor of Computer Applications - Computer Applications Development
Indo Asian Academy
Bangalore06-2018
Skills
- Application installations
- Software updates
- Technical expertise
- Relationship building
- Technical support
- Software installation
Languages
Urdu
First Language
English
Proficient (C2)
C2
Accomplishments
- I’ve won competition in web designing, debugging in C programming language.
I have developed a project on bakery management system with the support of visual basic as front
end
I have also performed debates on Hindi topics.
I have won poetry competition in Hindi.
Participated in many workshops.
Participated in national conference of English as living language
I have won competitions in sports in school.
I have presented a paper on cloud computing at our college.
Timeline
Technical Support Engineer
Hewlette packard
10.2019 - Current
Bachelor of Computer Applications - Computer Applications Development
Indo Asian Academy
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