Savvy Senior Store Manager with 11 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
14
14
years of professional experience
Work History
Sr.Store Manager (Van Heusen)
Aditya Birla Fashion and Retail Limited
07.2023 - Current
Managed daily operations, including inventory control and merchandise presentation, to enhance customer experience and optimize store layout.
Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
Led staff training sessions for new employees, focusing on customer service protocols and operational procedures to ensure team effectiveness.
Conducted regular performance evaluations of team members, providing constructive feedback to foster professional growth and improve overall store performance.
Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
Streamlined store operations by implementing efficient systems/processes that maximized productivity without sacrificing quality or customer experience.
Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
Store Manager (Van Heusen)
Aditya Birla Fashion And Retail Limited
12.2017 - 06.2023
Store Manager (Arrow)
Arvind Lifestyle Brands Limited
11.2013 - 12.2017
Sr.CCA (Louis Philippe)
Aditya Birla Fashion and Retail Limited
04.2013 - 11.2013
CCA (Louis Philippe)
Aditya Birla Fashion and Retail Limited
09.2011 - 03.2013
Education
PGCBM - Business Management
IIM Trichy
Trichy,Tamilnadu
04.2001 -
Bachelor of Arts - English Language And Literature
Gujarat Univercity
Ahmedabad
04.2001 -
GHSEB - Science
Seth A H Saraswati
Saraspur,Ahmedabad
04.2001 -
GSEB - School
F D High School
Jamalpur,Ahmedabad
04.2001 -
Skills
Leadership & People Management, Deadline Led, Time Efficient, Tactful and articulate,Problem solving, Administrative Organizing, Team Player, Conflict resolution, Integrity, Decision Making,An Eye for detail
Timeline
Sr.Store Manager (Van Heusen)
Aditya Birla Fashion and Retail Limited
07.2023 - Current
Store Manager (Van Heusen)
Aditya Birla Fashion And Retail Limited
12.2017 - 06.2023
Store Manager (Arrow)
Arvind Lifestyle Brands Limited
11.2013 - 12.2017
Sr.CCA (Louis Philippe)
Aditya Birla Fashion and Retail Limited
04.2013 - 11.2013
CCA (Louis Philippe)
Aditya Birla Fashion and Retail Limited
09.2011 - 03.2013
PGCBM - Business Management
IIM Trichy
04.2001 -
Bachelor of Arts - English Language And Literature