SAFA GHAZALI

Client Interaction & Achievements

• Managed day-to-day office operations to ensure smooth and efficient workflow
• Send the status report of the tasks completed by the team on a weekly basis.
• Led meetings with stakeholders to discuss objectives and budgets.
• Troubleshooting set-off desktop and software applications.
• Prioritize and handle escalation issues for peers.
• Developed reports using ADP software to support strategic decision-making.
• Provided technical support for existing reports, dashboards or other tools.
• Conducted regular weekly client calls to provide updates and gather requirements
• Maintained strong client relationships through clear communication and responsiveness
• Consistently received positive feedback from clients for quality of service and support
• Ensured client expectations were met by coordinating effectively with internal teams
• Resolved client queries and issues promptly, enhancing overall client satisfaction

• Processed payrolls for clients using Time & Attendance Product, managing simple to complex accounts using tools like Siebel, Henry, Workforce Now, CCI - Mainframe .
• Provided peer support to enhance team productivity as needed.
• Tested automation tools to streamline payroll processing for clients.
• Maintained daily data reports and delivered weekly and monthly report dashboards.
• Handled payroll-related inquiries, resolving client issues efficiently.
• Uploaded FTP and Databridge imports, establishing direct deposits for employees.
• Updated Form W-4 and State W-4 for employees, generating reports for terminated staff.
• Facilitated training sessions for staff on data interpretation and analytical processes.